Program Manager

Bright Light Homes LLC is hiring a Program Manager who will be overseeing management of the daily program operations and ensuring smooth coordination of services to our clients. This role involves providing oversight for our staff, ensuring ongoing training and coordinating staffing schedules. Additionally, the Program Manager will be leading implementation of program policies and procedures, while maintaining quality services and compliance with state regulations. Join our growing team to start or continue your career in social services while learning from the best experts and making a positive impact in your community.

Qualifications:

● Must be at least 18 years of age.

● Pass New Mexico Caregivers Criminal Background Check

● Must possess at least a high school diploma and supervisory/management experience. Associate degree and above preferred.

● A driver’s license and reliable transportation required.

● Must have a valid liability insurance on personal vehicle.

● Excellent written and verbal communication skills.

● Strong computer skills and ability to work in multiple systems.

● Excellent organizational, time management and decision-making skills to prioritize and meet key deadlines.

● Strong problem-solving skills to maturely handle unexpected demands and incidents.

What we offer:

● Paid training

● Opportunities for internal growth and career development

● Health insurance

● Referral bonuses

Responsibilities:

● Provide daily supervision and oversight of all staff members.

● Track and coordinate staffing schedules to maintain coverage and backup of key staff members.

● Monitor and assure that daily health care services and nutritional needs are met for all clients.

● Supervise general cleanliness, maintenance, and upkeep of the home.

● Ensure proper implementation of service plans and compliance with internal policies.

● Oversee the implementation of agency procedures and policies.

● Employ financial best practices while assuring proper management of budgeting and spending accounts.

● Assure timely and continued training and skills development for all staff members.

● Ability to solve emerging issues and maintain compliance with emergency procedure requirements.

● Communicate with all key stakeholders including guardians, Case Managers, Administrators etc.

● Escalate severe issues to administrative leaders and maintain communication with all staff members.

● Recruiting and participation in the direct support personnel interview and hiring process.

● Attend ISP/IDT meetings, as needed.

● Review GERs and assist with internal investigation.

● Behavioral crisis intervention (on site) when appropriate.

● Reviews daily documentation of services/supports (progress notes & outcome tracking) delivered for accuracy and completeness.

● Monitor service delivery through observation and documentation.

● Complete a Program Manager on-site Client Audit at each location assigned monthly.

● Other tasks as assigned by BLH Director relevant and within the guidelines mission and ethics of Bright Light Homes.

● Working knowledge of the DD Waiver Standards and a working knowledge of Supports Living (SL) and Customized Community Supports (CCS) standards.

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer