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SalaryProduct Operations Support Specialist
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy and is named Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work™. For more information about the company and product line visit: sigsauer.com.
Position Summary:
The Product Operations Support Specialist will direct and coordinate activities assisting the Supervisor as assigned. They will work closely with Product Mangers (PM’s) supporting the requirements of the sales business units. Manage and maintain all PM related products and property. Handle various communications and updates to both internal and external groups regarding ongoing projects Commercial Product Management is managing. Aid in product related inquiries from business units, support the PM team with request from sales operations. Assist the team with active projects and requests as needed.
- Support PMs with part service/support across respective lines.
- Support PMs in end user research and testing to ensure that customer needs are meet.
- Responsible for pricing service components across all sales channels.
- Aligns OEM strategy and pricing to compliment inline offerings.
- Ownership of part service/support across respective lines.
- Track and monitor incoming and existing PM inventory.
- Possess moderate level knowledge of all Sig Sauer products.
- Maintain, manage, clean, and keep all PM products in proper from, fit, and function.
- Manage events and demos for PM and sales units.
- Handle Government Furnished Equipment, ATF, and compliance related duties.
- Host meetings with business units to provide updates on current PM projects.
- Test products to ensure they meet business units’ specifications. Recognizes accessories such as grips, optical sights, slings, safety options, and how to configure properly.
- Perform general maintenance on products and update new components.
- Understands loading, feeding, extracting and ejection mechanisms, overall gun assembly and function.
- Support PMs in end user research and testing to ensure that customer needs are meet.
- Stock out and transact products, Enter T&E Orders.
- Attend meetings with engineering and PMs to understand the scope and requirements of projects and opportunities.
- Perform Agile and Oracle Functions in Support of PM’s.
- Work with outside vendors on new products that need to be evaluated.
- Certified armorer across product lines.
- High School Diploma or equivalent.
- A minimum of 1.5 years of directly related experience in the firearms environment/industry.
- Military background preferred.
- Bachelor’s degree in a Business discipline preferred but not required.
- Proficient in Microsoft Office (Emphasis on Excel, Outlook, and Word).
- 1+ years’ experience working in PLM system highly desirable.
- Able to lift up to 50 pounds.
- Must wear Personal Protective Equipment (PPE) which is required in designated areas.
SIG SAUER, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
