Operation Support Specialist (Assistant Manager)

Job Title:Operation Support Specialist(Assistant Manager Level)

Work Location: Englewood Cliffs, NJ

Reports to: Operation Director

Job Summary

We are seeking an Operations Support Specialist (Assistant Manager Level) to join our team and contribute to the efficient functioning of our operations department. The ideal candidate will possess strong analytical skills and attention to detail, with the ability to review and monitor monthly performance metrics, ensuring accuracy and adherence to company standards.

Job Responsibilities

The candidate will spend most of their time working directly with experienced professionals in the industry, assisting in the following activities:

· Prepare monthly performance reports and productivity analyses to support decision-making processes.

· Review and monitor monthly account profit and loss (P&L), identifying areas for improvement to optimize profitability.

· Monitor internal key performance indicators (KPIs), analyze performance trends, and identify improvement opportunities.

· Ensure accurate attachment and input of buying and selling prices for all bookings into relevant systems.

· Gather and track irregular booking cases, monitoring progress and ensuring timely resolution.

· Verify all ocean and air accounts payable (A/P) invoices and ensure prompt accounts receivable (A/R) collection.

· Act as an operational liaison with administration teams to address pending issues, maintaining clear communication and resolving them promptly.

· Follow up on inquiries from head office and internal parties, providing timely and accurate responses to maintain smooth operations.

Requirements

· BA or Associated degree preferred

· Bilingual in Korean and English Required

· Ocean/Air Logistics with a minimum 2 year global trade industry experience

· Excellent computer skills

· Ability to work in a fast-paced environment within a team setting

· Ability to multitask and work efficiently

· Strong inter-personal and communication skills, both verbally and written

Benefits: Medical, Dental, Vision Insurance Plan (100% Employer Paid)

Life, STD, LTD, AD&D, 401K w/ employer match, generous PTOs, paid holidays

Job Type: Regular, Full-Time

Work Location: Englewood Cliffs, NJ

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM OR 8:30 AM – 5:30 PM

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Logistics: 2 years (Required)
• operations: 2 years (Required)

Language:

• Korean (Required)

Ability to Commute:

• Englewood Cliffs, NJ 07632 (Required)

Work Location: In person