Portfolio Administrative Assistant

Position Summary

The Portfolio Administrative Assistant is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Hours: Monday through Friday from 8:00am - 5:00pm

Pay: $17/hr  

Essential Duties and Responsibilities

• General support to the team on tasks, projects, organization, planning, and meetings
• Greet potential and current residents and visitors and answer phones and return emails while assisting them with questions and/or concerns
• Keep records of interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Assist with resident letters/notices and ensure copies are uploaded into Yardi
• Assists with calling resident that are delinquent on their rent
• Provides timely and accurate information to residents
• Provides timely feedback to the team regarding service failures or resident's concerns
• Partners with the sales team to meet and exceed residents service expectations
• Sending landlord/employment/service animal verification requests
• Entering and uploading verifications into Yardi
• General office up-keep and organization
• Ordering office supplies and maintains accurate inventory
• Assist with coordinating resident and office event planning, coordinating and execution

Education and Experience

• High School Diploma or equivalent
• Property management experience strongly preferred
• Strong attention to detail, highly organized, ability to multi-task, and interpersonal skills
• Marketing and social media experience
• Aptitude with computers, internet, and MS Office
• Valid driver's license
• Bilingual is a plus!

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company.  We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.