- Deliver quality and compassionate care to every patient.
- Reaching out to new patient leads (via phone and email).
- Following up and staying in touch with patients after consultations.
- Registering new and returning patients.
- Help arrange patient transportation as necessary to and from the office.
- Provide administrative support duties - calendar management, data entry, sorting mail/emails/fax, document signing, etc.
- Protect patients’ rights by maintaining the confidentiality of personal and medical information.
- Answering patients’ inquiries.
- Keeping track of patients’ birthdays.
- Filtering new patient leads.
- Continuously assess the schedule ensuring optimum patient flow.
- Monitor patient reviews and feedback.
- Have fun and make sure patients are having fun too!
Qualifications:
- Bachelor's Degree required.
- 3+ years experience in a medical office - Dental office preferred.
- In-depth understanding of best practices for customer service and patient care.
- Ability to work in a fast-paced environment.
- Proficient computer skills.
- Flexibility to work occasional evenings and weekends.
- Must have an on-call mentality and able to help remotely at all times.
- Must possess excellent interpersonal, organizational and communication skills.