Patient Coordinator/Receptionist

Job Title: Patient Coordinator at Family Chiropractic & Wellness, Clifton Park, NY, www.DrTerryChiropractic.com

Lead Doctor: Dr. Terry Dhanjal

Job Overview:We are seeking a friendly, organized, and detail-oriented individual to join our team as a Patient Coordinator. The Patient Coordinator will serve as the first point of contact for patients, providing excellent customer service and coordinating appointments. This role requires strong communication skills, multitasking abilities, and a passion for helping others.

Responsibilities:

• Patient Communication:
• Greet patients warmly and assist them with check-in procedures.
• Answer phone calls, emails, and inquiries from patients promptly and professionally.
• Schedule patient appointments and follow-up visits efficiently, utilizing scheduling software or systems.
• Provide information about services offered, appointment availability, and office policies.
• Administrative Support:
• Collect patient demographic and insurance information accurately.
• Verify insurance coverage and obtain necessary authorizations or referrals.
• Process patient paperwork, including consent forms and medical history updates.
• Maintain electronic health records (EHR) and ensure data accuracy and confidentiality.
• Patient Advocacy:
• Act as a liaison between patients and healthcare providers, ensuring patients' needs are met.
• Address patient concerns or complaints promptly and escalate issues as needed.
• Educate patients about financial responsibilities, insurance coverage, and payment options.
• Office Coordination:
• Coordinate with medical staff to ensure smooth patient flow and minimal wait times.
• Manage patient scheduling to optimize provider productivity and maximize appointment availability.
• Assist with office tasks such as filing, faxing, scanning, and maintaining office supplies.
• Marketing:

a. Helping setup outreach marketing outside the clinic for events.

b. Available to help on the weekend at events.

c. Scheduling community lecture for patient education and zoom.

Qualifications:

• High school diploma or equivalent; additional education or training in healthcare administration is preferred.
• Previous experience in a medical office or customer service role is an asset.
• Proficiency in using computer software and electronic medical records (EMR/EHR) systems.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to interact with patients and colleagues in a professional manner.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.

Physical Requirements:

• Ability to sit, stand, and move around the office for extended periods.
• Manual dexterity for typing and using office equipment such as computers and phones.

Schedule: 30 hours to start with. 8:30am-12 noon Monday, Wednesday, Friday,

2:30pm-6pm Monday through Friday.

Hourly: Pay: $15-18/hr depending on experience

30 day review

60 day review

After 6 months a potential raise in hourly.

Benefits:chiropractic care, legal service, term insurance

How to Apply:send your resume and references to familychiropractic518@gmail.com

check the company out at www.DrTerryChiropractic.com

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee discount
• Flexible spending account
• Health savings account
• Life insurance
• On-the-job training
• Uniform allowance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Public Health

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Clifton Park, NY 12065: Relocate before starting work (Required)

Work Location: In person