The position:
The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.
The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!
You will
- Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
- Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Complete insurance verifications
- Ensure availability of treatment information by filing and retrieving patient records.
- Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures; reporting needed changes.
- Contribute to team effort by accomplishing related results as needed.
You will bring
- An ability to work in a fast-paced environment
- Multitasking skills
- Flexibility
- Professional Telephone skills
- Excellent customer service skills
- Superior Time Management
- Organization skills
- Attention to detail
- Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
- Focus on quality
- Professionalism
- Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
- Bilingual Spanish Preferred
What we offer
- Excellent career growth opportunity
- Competitive pay based on experience and added value
- Medical benefits, life and disability insurance, 401k, PTO, sick time, paid holidays
- Pay Range: $18.00 - $22.00 per hour
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