Patient Care Coordinator

Our practice RIVERSIDE ORAL SURGERY in West Orange, New Jersey is seeking a Patient Care Coordinator to join the team!
As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.
Major responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
• Posts all self pay charges, collects payments, and provides patient with receipt
• Reconciles billing slips to daily schedule
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers
• Schedules appointments accurately according to department guidelines; using waitlist when applicable
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
• Demonstrates the ability to adequately follow downtime procedures
• Other job duties as required

• High School Diploma required, A.S. Degree in healthcare/related field preferred
• Comprehensive knowledge of electronic medics
• Adeptness in HealthCare Industry
• Clerical Duties experience
• Expertise in Answering Inbound Calls
• Deep understanding of data entry
• Be able to prioritize workload and perform in a fast-paced and challenging environment
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• 1+ year of experience as a Medical Receptionist
• General grasp of dental & medical terminology
• Prior experience with multi-line phone systems preferred
• Ability to work on a rotating Saturday schedule