Patient Service Care Coordinator/Representative

Job Summary :

Xeron Clinical Laboratory is an industry-leading, College of American Pathologists (CAP) accredited, full-service lab. We specialize in personalized and targeted health solutions for our healthcare partners. We are a family-oriented rapidly growing company with tremendous growth opportunities in a warm, comfortable setting where employees are encouraged to grow.
Duties and Responsibilities:

• Acts as customer relations interface between customers and the reference laboratories.
• Answering customer questions and resolving issues, engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up tests on samples, clarifying test results, and other issues.
• Researches questions and ensures ongoing customer satisfaction.
• Strong verbal and written communication skills
• Fluency in basic computer skills
• Ability to adhere to laboratory standard operating policies and procedures
• Must be able to multi-task, ability to be a team player, English proficiency required.
• Data entry (accessioning) of specimen details into laboratory system
• Distribute results to clients via phone, fax or remote printers
• Adhere to standard operating procedures for abnormal specimens and discrepancies.
• Dispatching of field personnel
• Receives specimens from clients for processing
• Verifies all specimens that come in are labeled appropriately and that they match the labels on the requisition to ensure that there are no issues with patient identity and reporting
• Prepares specimens received for testing in reference laboratory
• Enters patient demographics into the electronic medical record
• Reviews and Accessions specimens and testing orders for laboratory analysis
• Assists technologists and technicians with the operation of standard laboratory instruments
• Perform routine laboratory assistant duties according to agency standards and protocols
• Perform specimen or reception check, and records information into Laboratory information System
• Performs proper storage of specimens after testing and properly discard according to SOPM
• Cleans work area, and surrounding laboratory after completion of work day
• Requisition Review and restock department daily

Qualifications and Skills

• High School Diploma
• 1 year experience working in a similar role
• Must have excellent data entry skills
• Understanding of Laboratory quality control and assurance preferred

Knowledge of general laboratory safety issues and universal precautions

• Prior Phlebotomy or Lab Data Entry , Customer Service Experience
• Medical terminology and laboratory testing requirements, including the ability to differentiate different test tube types
• Data entry skills

1 year experience in laboratory Customer service and/or accessioning required

Job Type: Full-time'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Ability to commute/relocate:

• Kenilworth, NJ: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Laboratory Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person