Patient Care Coordinator

The Patient Care Coordinator is an essential part of Rock Hill Eye Center’s team. This position provides patients with exceptional care.

Duties include:

· Answer calls regarding medication refills from patients and pharmacies.

· Investigate the status of medication refills.

· Ensure accuracy in documenting medication refills within patients’ medical record.

· Checks fax machines and EMR for patient medication refill requests faxed from pharmacies.

· Retrieves phone messages from dedicated phones for medication refill requests.

· Presents refill requests to the provider in a timely manner.

· Fax back signed medication refill requests to the identified pharmacies.

· Scan faxed signed document into patient’s chart.

· Document refill in patient’s chart.

· Notify patient of denied refill requests.

· Prepare prior authorizations for intake medications per doctor’s orders.

· Triage patient calls regarding emergency issues and assist in scheduling appointments.

· Completing medical records requests from patient and outside sources.

· Responsible for assisting patients to schedule an appointment when referred to Rock Hill Eye Center.

· Responsible for assisting patients in scheduling appointments for outbound referrals.

Knowledge/Skills/Abilities:

• Strong attention to detail
• Excellent analytical and critical thinking skills
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers, and payers
• The ability to multitask
• Strong commitment to actively supporting an ethical open working environment
• Working knowledge of Word and Excel
• Ability to excel in a team-based environment
• Critical thinking skills

Job Responsibilities:

• Answers incoming outbound clinical calls from patient
• Prescription refills
• Obtaining medical records
• Other duties may be assigned if determined in the best interest of the Practice

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person