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SalaryResponsibilities:
- Arcus Health Services seeking a bilingual (English/Spanish) candidate with customer service experience to be a Case Coordinator in our home care agency. The case coordinator will handle incoming calls from clients and aides. They will be responsible for developing a relationship with each client and home health aides and problem-solving customer service issues. They will oversee the client's care and match home health aides with our clients. You will work closely with the HR rep, RN, and the Intake coordinator.
If you are interested in working in an organization where your ideas will be valued and where you will have input, then meet us.
Essential Functions
- Communicate with clients and aides and accommodate requests
- Problem solve and troubleshoot issues with HHA
- Coordinate care with client, HHA (home health aide), and RN
- Assign and Schedule appropriate HHAs that match our clients’ needs
- Maintain staffing needs
- On call as needed
- Help grow caseloads
Qualifications
- Experience in home health industry preferred
- Must speak English and Spanish
- Must be computer literate
- Positive attitude and strong communication skills
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- On call
Work setting:
- In-person
- Office
Work Location: In person
