Parts Support Coordinator

Position Summary:
At Mission Design & Automation, we attribute our success to the strength of our team and our ability to be agile and adaptive to new market demands. To build on this team, we are searching for a Parts Support Coordinator. This role will collaborate cross-functionally with several departments to ensure seamless operations for our customers by developing comprehensive recommended spare parts lists and facilitating the procurement process. The ideal candidate will have a fundamental understanding of collaborating with various departments, professional communication practices, manufacturing processes, scheduling, status tracking, order fulfillment, shipping transactions, invoicing, and paperwork reconciliation.
Essential Duties and Responsibilities:

• Collaborate with internal teams to develop recommended spare parts lists (RSPL)
• Generate quotations for RSPL with thorough attention to detail
• Effectively communicate with various types of customers, ensuring professionalism and prioritizing a positive customer service interaction
• Perform clear and accurate data entry in MobiWork portal including part data, manufacturing costs, customer information, etc.
• Negotiate details regarding RSPL quote while serving as a customer advocate
• Manage full life cycle of procurement process regarding spare parts
• Receive purchase orders and maintain appropriate records
• Order materials and/or schedule manufacturing while interacting with relevant departments
• Confirm accuracy of received materials and maintain detailed records
• Coordinate shipment of materials to customer in timely fashion
• Retain and manage excellent tracking information

Qualifications:

• Professional communication style and ability to communicate effectively with internal and external customers
• Proficient negotiation skills
• Focuses on relationship building and does not prioritize transactions over people
• Maintains organized workflows
• Keen attention to detail to ensure order accuracy
• Proficient in MS office software (Word, Excel, PowerPoint, etc.)
• Maintain punctuality in all aspects of work
• Work as part of a team or independently with direction from Manager
• Procurement experience (1-3 years a plus but not required)
• High school diploma or equivalent certification (Vocational education preferred)
• Valid driver’s license

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