Gvi Support & Outreach Coordinator

Position: Group Violence Intervention Support & Outreach Coordinator

Reports To: Temporary Position/Reports to Director of Grants & Philanthropy

Salaried: Yes
FLSA Status: Exempt

Summary Scope of Work:

This is a full-time (equivalent to 40 hr/wk) temporary position (through 2026) funded by American Rescue Plan Act funding for the City of Pontiac. This position provides direct support to the Ceasefire group members and coordinates a partnership of social service agencies. Operation Ceasefire is modeled after the National Network for Safe Communities group violence reduction intervention strategy (www.nnscommunities.org). This position will coordinate with partner agencies social service providers and community members to create a unique support structure tailored to the group members who are the focus of GVI. Additionally, the Support and Outreach Coordinator will serve as the main point of contact for group members interested in getting support; this includes but is not limited to answer the phone 24/7, meeting with group members to do intake, walking them through all the resources available, attending referral meetings, following up with the group member and referral agencies to ensure the group member is having success, holding partners accountable , and providing mentorship and support to the group members for as long as its needed.

Core Duties and Responsibilities

• Be the support and outreach subcommittee coordinator and liaison for the program
• Meet with social service organization to brief them on Ceasefire and gain commitment to prioritize group members for support services.
• Establish a support and outreach subcommittee consisting of those committed organization and convene regularly
• Maintain strong, collaborative working relations with a set of social service providers to assist group members in various advancement endeavors, such as education, career advancement, and safety.
• Provide progress to support and outreach subcommittee and all Ceasefire partners.
• Serve as the lead contact and case manager for all Ceasefire group members
• Be available to answer the phone day or night to talk with group members about the support available.
• Determine what resources are needed and make the necessary connections and referrals to ensure all group members are getting the support they need.
• Provide a nurturing and direct line of communication to all group members as long as its needed.
• Follow up regularly with group members to see if there are areas in which further help or guidance is needed.
• Track the progress of each group member in terms of programmatic completion as well as to the extent this support structure is keeping alive and out of prison.
• Participate in custom notifications (individual notifications to group members) along with law enforcement and community members.
• Speak at all the call-ins
• Maintain strong relationships with the diverse stakeholders in the GVI, including both the frontline and executive law enforcement partners, community-based organizations, and social service providers,

Minimum Skills and Competencies for the Position and Requirements:

• Bachelor’s degree preferred, but not required with a minimum of 5 years experience preferred
• Prior experience with grassroots community leaders and/or social service organizations providing senior-level management and/or analytical support to the public, non-profit or private sector.
• Experience working with our core street population preferred
• Ability to effectively coordinate and collaborate with multi-disciplinary cross-agency project teams.
• Willingness to be available to the group members at all times (many times evenings and weekends)
• Proven ability to thoughtfully communicate with and respectfully engage diverse stakeholders around a shared vision for achieving results.
• Track record of delivering results in a high-pressure environment
• Ability to create comprehensive plans that identify all tasks, resources and deliverables required to achieve the desired results.
• Proven problem-solving skills with an ability to anticipate problems and develop solutions on deadlines.
• Experience in coordinating service delivery in urban environment
• Demonstrated working knowledge of supportive services and resources
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Facility with word processing and basic databases (e.g. Microsoft Word, Excel)

Additional Desired Qualifications:

• Experience working in prison reentry or applied crime reduction programs a plus