Global Support Coordinator

Work Flexibility: Hybrid or Onsite
Job Description Summary
Working directly with engineers, technicians, and leadership from Stryker's numerous service centers around the world; the Global Support Coordinator helps to enable in-house service capabilities through processing orders for repair fixtures and tooling, and shipping them to global service centers. They will possess excellent communication and organizational skills to ensure orders are completed correctly and in a timely manner to best support business operations for our global partners. Managing quotes and lead times from outside vendors. This individual works closely with engineering and operations to stay updated on changes to tooling and process that may impact global orders.
Who we want:

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
• Network builders. People who build connections with other teams and divisions and coordinate cross functional collaboration.

What you will do:
As the Global Support Coordinator you will be responsible for prioritizing and fulfilling repair fixture orders received from our global service centers. You will act as the point of contact for fixture and tooling inquiries for Stryker Instruments' international service locations.
This role is also responsible for:

• Organizing blueprints to provide outside vendor for Request For Quote
• Collaborating with global partners to confirm order requirements
• Managing and communicating order status updates to relevant parties
• Leading continuous improvement in service fixture process
• Coordinating with process tech/sustaining engineer for verification of fixtures
• Packaging and shipping global fixture orders, working with Stryker Import/Export team, and Shipping.
• Remotely supporting global service centers through install and setup of fixtures, downloading software from intranet locations.
• Coordinating global training with local training team to coincide with delivery of fixtures.

• Working with Advanced Service Engineers to create Service Launch Kits and HTS code documents for new products.
• Maintaining service launch kit order forms for existing products as fixtures are revised, or update fixture cost estimates periodically.

What you need:

• Highschool diploma required.
• 3+ years related experience coordinating projects/tasks
• Excellent communication skills
• Excellent organization and prioritization skills
• Proficiency in Microsoft Office Suite
• Proficiency in SmartSheet preferred
• Demonstrated mechanical aptitude preferred
• Must have ability to lift, push, pull, and carry up to 50 lbs.

Travel Percentage: 0%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.