Basic Functions: Ensure accurate and timely communication of the Parts Department with customers and suppliers regarding parts related inquiries. Deliver highest levels of customer service to provide a remarkable customer experience through technical know-how.
Key Accountabilities and Responsibilities:
- Ensure highest levels of utilization of Dynamics 365 and accurate information across the Parts Department.
- Ensure all parts requests are being maintained on Dynamics 365, appropriately assigned, and resolved in a timely manner.
- Create quotes, sales orders, and purchase orders on Great Plains.
- Update Cases and Service Work Orders and maintain Account and Contact info on Dynamics 365.
- Confer with suppliers to obtain product or service information such as price, availability, and delivery schedule.
- Take on technical questions and problems and resolve in collaboration with other departments and suppliers.
- Maintain a high level of customer service and engage customers by going the extra mile.
- Maintain procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.
- Work collaboratively with all departments to make sure delivery deadlines and inventory goals are met.
- Answer escalated customer questions and be proactive in resolving issues for customers.
- Create and manage RMAs on Dynamics 365.
- Brief management on important issues and implement problem resolutions.
- Assist in ensuring appropriate stock levels to meet customer demand and cost control.
- Keep records of customer interactions, process customer accounts and file documents.
- Other tasks as assigned.
Education and Experience Requirements:
- High School Diploma and 3+ years of technical work experience.
- Basic electrical knowledge.
- Mechanical work experience a plus.
- Customer service experience a plus.
- Highly proactive and motivated individual.
- Thrives in a Team atmosphere.
- Professional demeanor projected daily.
- Computer skills: MS Office, ERP experience.
Physical Context/Work Environment: This position works primarily in an office environment with frequent trips to a warehouse requiring safety procedures.
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Prescription drug insurance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person