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SalaryRECEPTION AREA EMPLOYMENT
Are you looking for an employment opportunity where you can make a difference in the lives of patients and customers daily? Are you looking to build a career with an organization that is purpose and value driven? Are you skilled in prioritizing care of patients while connecting the knowledge of a talented team to a patient’s individual needs? Are you ready to do so in a fun, inclusive environment, as one collaborative team in a brand new state of the art eye care facility?
Harbor Eyecare Center is a high growth optometry practice. Our trusted optometrists and knowledgeable team are focused on helping our patients live their best lives by delivering an exceptional, personal experience in each patient encounter. We are in search of an individual who is inspired by a role that is focused around welcoming, organizing, and facilitating patient visits while continuously growing professionally and improving Harbor Eyecare Center in meaningful ways. If this is you, we encourage you to apply so that you can get your journey started with Harbor Eyecare Center. Help people see, look and be their very best!
HARBOR EYECARE CENTER’S VISION
To be the seacoast’s resource and solution center for visual excellence and lifelong eye health.
HARBOR EYECARE CENTER’S MISSION
To help you achieve a lifetime of healthy vision for your lifestyle. To accomplish this we:
● Are a team of experienced, compassionate professionals
● Provide care that exceeds your expectations
● Utilize advanced technology to meet your needs.
HARBOR EYECARE CENTER’S CULTURE
Teamwork is our priority. We operate with respect and treat one another with compassion. We recognize our individuality, as our personal strengths are the basis of our joined success. Our actions support the environment and the seacoast community. We believe humor and kindness improve our work experience. We value lifelong learning and skilled efficiency. Positive communication and a helpful attitude are expected. We strive toward our personal best and hold one another accountable to do the same.
POSITION SUMMARY
Reception applicants must be highly organized and detail oriented. Our reception team is responsible for oversight of patient and eye care service schedules, communication with patients and other providers, receiving patients for appointments, assuring document completion for services, quoting of expected out of pocket expenses, direction of patient flow, oversight of patient reception areas, conclusion of visit paperwork and processing of patient payments, as well as answering phone calls and appropriately answering or directing patient inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
● Provide patients with exceptional customer service by understanding and assisting their needs.
● Use clear, effective, and professional communication—break down technical terms for customers to easily understand.
● Create and maintain patient files, following company HIPAA policies regarding confidentiality.
● Converse with patients to analyze and assess their visit needs.
● Maintain data and information in a safe and accurate manner.
● Assist communication for patients with other providers.
● Interact with each patient with a caring and friendly attitude.
● Help maintain the attractive appearance of the office.
● Read patient care conclusion notes and create appropriate department tasks
● Finalize patient out of pocket expenses and process those payments
● Initiate billing entries for that date of service encounter
- Schedule appointments for new or returning patients, collect appropriate data
- Share in responsibility for schedule updates, patient confirmations, reminders or rescheduled visits
● Maintain stock of appropriate items.
● Participate in phone answering and call direction
● Attend all weekly staff meetings.
● Participate in training opportunities provided by Harbor Eyecare Center.
● Other duties, as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
● Demonstrate success in a medical, customer service and retail office environment addressing a broad spectrum of customer requirements and preferences.
● High level of proficiency with technology; demonstrate experience by accurately and thoroughly completing electronic medical records and patient management software.
● Demonstrate ability to establish a positive rapport and build relationships to establish customer-trends.
harboreyecare.com (603) 430 - 0211 debbiehec@gmail.com
● Display strong communication skills (oral and written) with the ability to manage priorities in a fast-paced, entrepreneurial environment.
● Possess the ability to multitask, set priorities, and ensure that patient commitments or deadlines are met.
● Be an energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.
● Detail-oriented and capable of juggling a wide range of responsibilities.
● Curious - embrace learning and challenge what you know.
● Proficiency in the utilization of automated equipment and systems standard to the eye care industry.
● Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
● Represent our brand to help educate others and get them excited about our values and mission.
PHYSICAL DEMANDS
● This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
● This is a fully in office position in Exeter, NH.
● Ability to assist wheelchair-bound patients.
harboreyecare.com (603) 430 - 0211 debbiehec@gmail.com
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
Healthcare setting:
- Medical office
Medical specialties:
- Primary Care
Schedule:
- 8 hour shift
- Day shift
- Every weekend
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
