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SalaryGENERAL SUMMARY: The Front Office Receptionist is the first point of contact for guests of the Berlin Public School Central Office. The Front Office Receptionist’s duties include welcoming guests and greeting visitors of the school as well as performing basic security measures prior to notifying the school’s point-of contact. The Front Office Receptionist will also coordinate front-desk activities, including distributing correspondence and answering and redirecting in-coming phone calls. The Front Office Receptionist will assist with monitoring students and staff. This position will report to the Business Manager.
ESSENTIAL JOB FUNCTIONS:
- Supports and adheres to the Code of Conduct and policies and procedures of the school
- Abides by the Confidentiality Policy set forth in the public school
- Greet and welcome guests
- Maintains school security by following safety procedures and controlling access via the reception desk
- Contacts the appropriate person and office to escort any/all guests into the school
- Answers, screens and forwards incoming phone calls (within 3 rings)
- Determines the best administrator/staff member to assist with guests calling the school/needing assistance
- Ensures reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provides basic and accurate information in-person and via phone/email
- Maintains a positive and professional attitude/approach when dealing with conflict resolution situations
- Supports the school Berlin Elementary School during lunch breaks daily at set times.
- Maintains a variety of records for the business office
- Performs a variety of school functions: prepares mail, distributes materials, maintains filing system, assists with photocopy work, faxing, and general typing
- Maintains communications with teachers and cafeteria staff during the school day
- Assist with outbound mailings by printing labels and stuffing/sealing envelopes, visits to the post office
- Determine the need to activate an emergency alarm/notification
- Perform trained emergency procedures in the event of an alarm, lockdown/lockout, or medical emergency
- Responsible for all other duties, projects, tasks, etc., as assigned.
Minimum qualifications:
- Education: High School Diploma
- Experience: Preferred, but none required
- Knowledge, abilities, and skills:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Working Conditions:
- This position works in standard office and school conditions, but is subject to stress due to the evolving and quickly expanding business needs, tight deadlines and heavy workloads
- Hours are conditional to the school’s hours of operation
- Required to manage high to moderate levels of stress
- Required to work a minimum of 5 hours during the school year (194 days). Hours:
- Daily from 10:00 am - 3:00 pm - unless otherwise agreed upon.
- Lunch coverage 30 minutes for BESE and 30 minutes for BESW) from 12:00 pm - 1:00 pm.
- A 20-minute uninterrupted paid lunch will be available from 11:00 am to 11:20 AM, unless a change in time as agreed upon by the employee and the Business Manager or Superintendent.
Job Type: Part-time
Pay: $16.96 - $25.37 per hour
Expected hours: 25 per week
Schedule:
- Monday to Friday
Ability to Relocate:
- Berlin, NH 03570: Relocate before starting work (Required)
Work Location: In person
