Operations Resource Management Coordinator/Analyst - Virtual, United States

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

At WorkForce Software the Operations Resource Management Project Coordinator and Analyst is a key member of the Global Services Operations Team and provides support in project control activities including, but not limited to, project status reporting, financial analysis, resource staffing, collecting, analyzing, and interpreting data to support the successful delivery of internal and external projects.

Responsibilities

Data Analysis

• Work closely with the Professional Services department to understand and collect data from various sources to provide analytics and help support business decisions
• Analyze and interpret data collected to provide beneficial details using PowerPoint, Microsoft Excel, and other systems as required for visualization
• Create, modify custom reports using advanced Microsoft Excel skills including formulas, pivot tables, pivot charts, etc.
• Perform internal data audits in various systems as required to help maintain data integrity
• Assist Project Managers as required to set up and manage their project tracking sheets aligned with NetSuite OpenAir

Resource Management

• Assist as a day-to-day liaison between the Operations team (particularly Resource Management office) and project managers, competency center leaders, providing resource staffing updates, clarifying questions and problem solving to ensure utilization globally
• Plan and participate in global staffing meetings with leadership, team leads and project managers regarding status of “in-flight” projects and opportunities and review resource needs
• Ensure all resource requests are entered into OpenAir correctly, prioritized and communicate updates with requesters
• Help ensure data accuracy in the NetSuite OpenAir system. This includes making edits in a timely manner (start/end date changes, updating resource allocations based on project resource plans, extensions, auditing the forecast, etc.)
• Maintain awareness of all resources to maximize billable utilization
• Create and maintain resource allocations for all global projects aligned to the Professional Services Department in NetSuite OpenAir
• Assist with creating and maintaining process documents
• Schedule meetings, create agendas, share meeting notes
• Coordinate with external Partners as needed to close capacity gaps
• Create, audit, and send contracts for external partner resources

Requirements

• Experience in business operations, related to project and Resource Management for software implementations and delivery
• Strong experience in data analysis
• Advanced knowledge and proficiency with MS Office products, especially Outlook, Teams, Excel, PowerPoint, and SharePoint
• Ability to work as a team player
• Collaborates well with a positive attitude and willing to go the extra mile to add value to the team
• Excellent communication and presentation skills
• Has a “no task is too small attitude,” pays close attention to detail, and is willing to support with all types of deliverables ranging from production work to high-profile projects.
• Highly organized, detail-oriented multi-tasker who excels at operating with agility in a fast-paced environment
• Experience with NetSuite OpenAir a plus

Travel

• Not required

Education

• Associate degree or equivalent experience.

Why You Should Join the WorkForce Team?

• Unlimited PTO
• Flexible Hours / Work from Home Policy
• 401k with Company Match
• Performance Bonus
• Career Development and Training – Be the CEO of your career!
  • Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as:
  • Women for Inclusion
  • Age: Unity Beyond Years
  • Racial Equality/Discrimination
  • Mental and Physical Ability
  • WorkForce Pride Network
  • Global Perspectives
  • Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.