Office Support Associate (Front Desk)

The Front Desk Manager is responsible for creating a warm, friendly, inviting atmosphere for those visiting the client’s office including customers, business partners, prospective employees, and vendors.

DUTIES AND RESPONSIBILTIES

• Greet all guest and responsible for creating a warm welcoming experience.
• Oversee appearance of the reception and conference room areas; ensuring they are always presentable and ready to welcome visitors, interview candidates and VIP guests.
• Answer and route phone calls & determine appropriate contacts for caller.
• Serve as the point of contact for internal employee badge issues (lost, etc).
• Manage guest security badges; documenting check-out and check-in and deactivations when security badge or fob is lost.
• Act as the primary contact for any building related issues and place service request tickets with Building Maintenance (i.e. HVAC/climate control requests, spills, damage to structural space, etc.)
• Assist Facilities with internal employee moves.
• Perform routine inspections for lobbies, conference rooms and convenience centers and all public use areas; and ensure areas are thoroughly clean and inventories maintained.
• Stock & tidy pantries
• Stock & tidy workroom office supplies
• Administrative support
• Receive and sort incoming mail and packages. Alert recipient upon arrival.
• Prepare USPS Mail & Accountable Express packages for outbound shipment
• Manage the office postage systems and provide monthly usage reports.
• SKILLS AND EDUCATIONAL REQUIREMENTS
• High School diploma or GED
• Experience a plus.
• Excellent customer service skills.
• Able to effectively communicate with all levels of the organization.
• Proficient in Microsoft Office 365
• Good written and oral Communication skills
• Able to occasionally lift up to 50 lbs.