Financial Supply Chain Banking SupportService Officer - Associate

Position Overview

Job Title Financial Supply Chain Banking SupportService Officer

Corporate Title Associate

Location Jacksonville, FL

Overview

As the Financial Supply Chain (FSC) Banking Support Service Officer, you will be a Senior level team player who accurately and consistently performs FSC activities for an assigned product portfolio within the Deutsche Bank Global Supply Chain Organization. As the ideal candidate, you will consistently provide excellent customer service to current clients and partner with the FSC Sales and Implementation teams to meet or exceed financial goals by facilitating the on-boarding of new clients. Tasks involve time critical, complex, and regulated tasks including interaction and communication with internal and external parties.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Primary service contact for product suppliers in the USA, Mexico, Canada, as well as other Global regions

• Coordinate and ensure all remote client training for FSC front end applications and ensure alignment with the FSC program

• Apply all internal and external policies/ guidelines and requirements of the regulators and to agreed Service Level Agreements, Key Risk Indicators, and/ or Key Performance Indicators and quality measures, managing and mitigating risk for clients and the Bank

• Work effectively with local as well as Global teams, providing support and guidance to colleagues, creating, and fostering an environment of cooperation and continuous improvement. Shows ownership of requests received. Is accountable end-to-end for requests initiated by own team (coordination within organization)

• Handles service questions promptly, client issues, complaints and inquiries from clients or colleagues as first point of contact for clients regarding Cash Manager, FX4cash and local products by phone or by e-mail. Maintains accurate and complete records of communications with clients for audit and compliance requirements

• Trains client staff and colleagues in the use of Cash Manager, User Manager, FX4Cash, Cash Inquiry and local products. This could be on site or over the telephone and WebEx

Skills You’ll Need

• Bachelor’s degree from an accredited college or university (or equivalent)

• Good understanding of corporate cash management products as well as domestic and international payment methods and instruments. Experience in Cash Management or similar environment (e.g. treasury). Ability to take full ownership and responsibility across the Cash Management organization

• Ability to encourage and persuade colleagues around the global Deutsche Bank infrastructure to obtain specific, accurate and timely answers/solutions for clients

• Skills for e-banking and back-end systems would be an asset

• Good knowledge of Microsoft software applications Word, Excel, and Power Point

Skills That Will Help You Excel

• Ability to balance between Deutsche Bank interest and client’s interest. Strong client focus

• Strong interpersonal and communications skills, verbal and written

• Spanish language is a plus

• Excellent team worker, able to work in virtual global teams and a matrix organization

• Organizational skills and ability to work in a fast-paced environment, keeping pace with technical innovation and maintaining a broad understanding of the product offerings

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $55,000 to $100,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com .

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

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Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: "EEO is the Law poster" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .