Office Manager

THE ROLE

The Office Manager plays a critical role in working directly with our suppliers and customers. He/She is self-motivated, detail-oriented, and is diligent in data-entry while also passionate about process automation and continuous improvement. The Office Manager will guide communication between the customer and sales team to ensure customers' needs are met in the most efficient and cost-effective way.

ABOUT US

Asiamerica has served the nutritional supplements, food, beverage, cosmetic, pet food and personal care industries. As a global ingredients distributor, we are dedicated to providing our customers with the highest quality ingredients that support optimal health and wellness. Our office is located in Montvale, NJ.

KEY RESPONSIBILITIES

• Identify new business opportunities, building relationships with potential clients 
• Conduct thorough market research to understand market trends, competitor strategies, and customer needs to develop effective sales strategies and positioning
• Coordinate, process and track all stages of the sales cycle, from supplier procurement to customer order fulfillment and post-delivery invoicing
• Communicate with vendors and customers to address any questions and requests, including confirming pricing, inventory availability and providing ship date information
• Monitor inventory levels to ensure optimal stock levels and perform quarterly internal audits
• Build and maintain strong relationships with existing and potential clients, understanding their needs and providing tailored solutions
• Coordinate with relevant stakeholders to ensure orders are dispatched / delivered on time and manage customer expectations
• Assist with internal file management (hardcopy and digital) and the implementation of workflow systems and tools
• Coordinate paperwork and documentation necessary to satisfy customer requests and orders or comply with FDA, tariff and customs regulations
• Maintain accurate customer records, managing data entry needs into accounting (Quickbooks) and workflow management systems (Cin7, CRM)
• Monitor and analyze sales data, identifying areas for improvement and implementing strategies to maximize sales performance
• Proactively reach out to potential customers through cold calling and email campaigns
• Attend industry trade shows, conferences, and networking events to represent the company and generate leads
• Prepare and deliver compelling sales presentations and proposals to potential clients
• Maintain a thorough understanding of our product range, capabilities, and industry regulations to address customer inquiries
• Facilitate day to day processes within the office and perform other tasks and duties as requested

REQUIREMENTS
• Minimum 3-5 years’ experience, Associate’s/Bachelor’s Degree preferred
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with internal and external stakeholders
• Ability to thrive in a fast-paced environment with tight deadlines, whilst maintaining a pro-active approach
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
• Independent and self-motivated without need for extensive direction; will proactively pick things up and take ownership
• Advanced proficiency in all Microsoft Office programs and affinity for software applications
• Organization and attention to detail a must