Office Manager

State of the art dental practice in Milwaukee, WI is seeking an experienced Office Manager to join our team. The Office Manager will be responsible for overseeing the day-to-day operations of our office, managing administrative tasks, and ensuring efficient office functioning.

This practice is owned by a highly trained, well-respected, restorative dentist, which caters to a discerning, health minded clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting.

This practice specializes in preventive and restorative dental care, as well as full mouth rehabilitation with an emphasis on finding the root cause and helping patients with managing risk.

The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow and succeed. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice.

There is a need for the winning candidate to be comfortable and capable working with a team of front and back office employees.

Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must.

Responsibilities:

As our Dental Office Manager, you will oversee the daily operations of our practice and play a crucial role in ensuring the smooth functioning of our office. Your primary responsibilities will include:

Administrative Management:

• Supervise front desk team, hygienists, and dental assistants to ensure efficient workflow and exceptional patient service.

Financial Management:

• Monitor and manage practice finances, including budgeting, billing, and accounts receivable/payable.
• Implement strategies to maximize practice revenue and minimize expenses.
• Prepare financial reports and analyze performance metrics to inform decision-making.

Team Leadership:

• Provide leadership, guidance, and support to staff, fostering a positive and collaborative work environment.
• Conduct staff meetings, trainings, and performance evaluations to promote professional growth and development.
• Foster a culture of excellence and accountability, encouraging teamwork and communication among team members.

Sales:

• Assist prospective patients in making comfortable and confident decisions to select treatments and procedures, through extensive phone conversations and live consultations.
• Comfort with quoting and asking patients to proceed with procedures and treatments ranging from hundreds of dollars to over fifty thousand dollars is necessary-asking the patient to move forward by booking on the spot, without being pushy or using high pressure tactics.

Additional Responsibilities:

• Organization – Task orientation, timely completion of assignments, and an innate desire to “get things done” is a must. Knowledge of dental software like Dentrix is preferred.
• Positivity – we seek a bubbly, positive, sunny outlook from our winning candidate. A sense of humor is a must and even the smallest "drama" is a deal breaker.
• Marketing - occasionally assist in putting together events to promote services – must be willing to help with set up, break down, planning, and participating in a sales capacity at events, as well as occasional community outreach to increase referrals.

Typical hours are approximately 7-5, M-Th, but at times more or less is needed.

The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure.

The selected candidate will report directly to the dentists.

Achievers who have fun competing with their personal bests, who love to complete projects, and love to make others happy through sales and service, do best in this role.

Job Requirements:

Bachelor’s degree

2-5+ years of dental office management

Sales experience – preferably in cosmetic dental/medical, device/pharma, direct sales, med spa field or similar - ideal candidate will be able to demonstrate prior results in a sales and service capacity.

A belief in and understanding of how to sell high value items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills.

Belief in the power of dental services to change the lives of appropriate candidates for the better.

Type accurately at no less than 40 wpm - 55 wpm a must.

Strong computer skills with the ability to learn proprietary software for the medical and dental industry quickly.

Excellent follow-up and organizational skills – a commitment to timely task completion without compromising quality is a must.

Consistently reaching out to hundreds of patients per week

Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must.

Ability to excel individually as well as a productive member of a TEAM.

Pay Structure, Perks, and Benefits:Annual pay based on results for year one is composed of a base pay and bonuses. Anticipated base range of $50,000 to $65,000 (more or less depending on the selected candidate's experience and other factors) with average bonuses of $10,000 to $30,000+ in year one. Income can grow significantly over time based on results, with uncapped potential upside.

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Dental office: 3 years (Preferred)

Work Location: In person