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Job Description:
Job Function:
Assist staff with the delivery of services. Provide general office support with a variety of clerical activities and related tasks. This position will need to handle multiple tasks and responsibilities simultaneously and produce high-quality work with minimum supervision. Provide excellent customer service in front desk coverage and triage. Cultivate a welcoming, inclusive environment for all students and visitors.
Primary Functions:
- Provide a welcoming environment to students and visitors
- Serve as receptionist: greet visitors, check in students, answer phones, schedule Starfish appointments
- Triage student needs to various departments throughout the College
- Assist students with basic functions, such as completing admissions application; printing enrollment verifications, etc.
- Supervise student workers at the front desk
- Serve as a department web liaison; update website, as needed
- Ability to use DegreeWorks and Banner (Self Service and Production)
- Train new front desk staff
Secondary Functions:
- Collaborate with student workers to assist students with basic functions
- Perform additional duties as assigned by the Director
MCC Expectations:
- Adhere to the College Code of Conduct
- Contribute to, support, and maintain an equitable, inclusive, and collaborative College environment
- Maintain technological competencies utilized by the College
- Commit to the philosophy of a comprehensive community college
- Commit to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students.
Requirements:
Required Qualifications:
- Must currently hold the title of Office Clerk II or be reachable on the Civil Service Eligibility list titled Office Clerk II, or meet the following minimum qualifications for a provisional appointment, if offered;
- Graduation from high school or possession of an equivalency diploma, plus EITHER:
- (A) Graduation with an Associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR,
- (B) Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience*; OR,
- (C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.
- Graduation from high school or possession of an equivalency diploma, plus EITHER:
*Experience as a Teller, Cashier or Sales Clerk will not be considered appropriate experience for the purposes of these minimum qualifications.
NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
SPECIAL REQUIREMENT: If you are appointed, you will be required to possess a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the position
Preferred Qualifications:
- Graduation from a regionally accredited or New York State college or university with an associate's degree in office technology or a closely related field
- Experience using Banner and/or other student information systems
- Proficiency with Microsoft Office
- Experience working with a multi-cultural/diverse population
- Strong customer service and communication skills
- Bilingual and able to read, write, and speak Spanish, or other languages, proficiently
Additional Information:
Job Type: Full-Time
Hours: 8:45 AM - 4:45 PM
Salary: $38,638.57 with step increment at 6 months
MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.
Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.
Notice Non-Discrimination
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Application Instructions:
Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
The following documents MUST be submitted to be considered for this position:
1. Resume/CV
2. Cover Letter
Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.
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