Office Administrator/Order Entry/Customer Service

Responsibilities:

• Timely and accurate processing of Customer orders via email, walk-in., or phone
• Work closely with Sales Team
• Communicating with Customers courteously and promptly
• Provide excellent Customer Service to all Customers
• Answering phone calls and resolving issues
• Assist in preparing price quotes for Customers utilizing Customer Relationship Management software
• Gaining knowledge of products to understand Customer needs
• Providing literature, technical information, product information and any other support to Customers
• Process request for new Customer account set-up
• Process credit card payments and work closely to resolve any issues
• General office tasks
• Review of Open Orders confirming ship dates
• Ensure all orders are invoiced in a timely manner
• Confirm proper and timely delivery of drop ship orders to external Customers
• Create purchase orders for products and supplies
• Work with Suppliers to insure timely product delivery and accurate costing

NOTE: While performing duties of this job, the employee's work environment includes both warehouse and office surroundings

Qualifications:

• Proficiency in MS-Office (Word and Excel)
• Outlook email organization and prioritization
• Strong attention to detail
• Reliability is essential

Education and/or Experience:

• Minimum High School diploma
• Equivalent experience of 3-7 years in an office environment
• Ability to communicate effectively orally and written to Management and employees of the organization
• General mathematics skills required
• Problem solving skills required, multi-tasking

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on business needs.

Please submit your resume highlighting your relevant experience. We appreciate all applications, but only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person