Part-Time Front Office Administrator

About Hope Faith:

HOPE FAITH is the only Homeless Assistance Campus in the Greater Kansas City area. Founded in 2004, HOPE FAITH’s key principals are to bring humanity back to our homeless guests through mental, emotional and spiritual assistance. Through the kindness of our staff and volunteers, HOPE FAITH provides everything from hot meals; hot showers; optical; clothing; haircuts; and mail services. All of this in a 48,000 sq.ft. building downtown. Being a member of this organization requires a certain-type of grit! To be a part of another human being’s fight to regain their sense of worth and purpose is both a rewarding and a taxing charge.

Overview:

The Front Office Administrator is the ambassador for the entire organization. He/She is the first face/voice that people experience. This individual will professionally greet and make sure all visitors/volunteers feel welcome at our campus. She/He will reside at the front desk and provide a good experience for all who enter the building. The Front Office Administratorwill demonstrate strong attention to detail, ability to multitask in a fast paced environment and possess good administrative skills.

Job Responsibilities:

• Welcomes and directs Hope Faith’s visitors and volunteers arriving at the Front Desk Lobby.
• Answers incoming telephone calls and addresses inquiries about our services and/or routes calls to appropriate staff.
• Ensures the reception area, conference room and break room is safe, clean and presentable.
• Receives, reviews, and distributes incoming mail to specific departments.
• Attends staff meetings.
• Acts as a liaison to all Hope Faith’s partners while directing visitors, telephone inquiries, and mail to specific shared organizations.
• Checks messages left in the General Mailbox and routes messages or returns calls as needed.
• Issues receipts for in-kind donation drop-offs and maintains spreadsheet data around.donations received.
• Assists the Director of Finance with filing and ad-hoc assignments.
• Aids in notifying security of potential problems in front of the building.
• Manage visitor and volunteer sign-in sheets, volunteer agreements and escorting volunteers to specific areas of service.
• Work with the Development team and assist with monthly donor appeal mailings.
• Become certified in HMIS (Homeless Management Information Systems) and support with entering confidential data entry of guests and services provided.
• Assists the Executive Director in any additional duties.
• Perform other general as assigned and play a minor support role to all departments.

Job Requirements:

• High School Diploma or Equivalent (Minimum)
• Ability to prioritize and manage multiple high priorities
• Proficient computer skills
• Outstanding attention to detail and time management skills
• Good communication skills.
• Conflict Resolution skills.
• Be comfortable in an uncertain environment.
• Excellent customer service skills
• Advanced Knowledge of Microsoft Office and Other Computer-related items
• Experience with G-Suite and Cloud-based systems
• Solid written and verbal communication skills.
• Valid Driver’s License
• Be able to lift up-to 30lbs
• Stand/Sit for extended periods of time

To Apply: Please email the items below to Katrina.

• Resume/CV
• Cover Letter
• 3 References (minimum)

This job description is a general outline of the job tasks, duties and responsibilities of the position indicated. All incumbents are expected to perform other duties as assigned by management, or by others authorized by management. We are proud to be an EEO employer M/F/D/V. Thank you for applying for this outstanding opportunity today.

Our company adheres to a policy of employment-at-will which allows either party to terminate the employment relationship at any time, for any reason, with or without cause or notice.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Work Location: In person