Night Auditor/Front Desk Agent

AD1 Global is looking to hire a full time and Part Time- Night Auditor/Front Desk Agents for their Fort Myers property, Candlewood Suites. The ideal candidate will have flexible availability with previous hotel background. Bilingual a plus!

SCHEDULE:

2 Night Shifts (11pm-7am)- and 3 Evening Shifts (3pm-11pm)

JOB OVERVIEW:

Accurately balances all hotel income and expenses for 24-hour hotel operating period.

DUTIES AND RESPONSIBILITIES:

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Transmit credit card batches.
• Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote team work and quality service through daily communications and coordination with other departments.
• May assist with other duties as assigned.

Qualifications and Requirements:

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the public areas
• Communicating with other people
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

Other:

• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
• Basic mathematical skills are used frequently.
• Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
• May be required to work nights, weekends, and/or holidays.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need

Job Types: Full-time, Part-time

Pay: $15.50 - $16.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Night shift

Work setting:

• In-person

Work Location: In person