Hotel Front Desk Clerk & Night Auditor P/T

Best Hotel in Lake City, FL is looking for a Hotel Front Desk Agent and Part Time Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Hotel experience would be great but not necessary. We are looking for a person with Character, were as skills can be learned. Please apply online or in person at 350 SW Florida Gateway Drive, Lake City, FL-32024 Mon-Fri 11 am to 4 pm.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus'

'COVID-19 Precaution(s): Personal protective equipment provided or required

• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in placeCommunication method(s) used:
• Phone
• In person

Work Location:

• One location

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail'

'COVID-19 Precaution(s): Personal protective equipment provided or required

• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in placeCommunication method(s) used:
• Phone
• In person

Work Location:

• One location

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person