Night Auditor/Front Desk Clerk

Hotel Front Desk Clerk responsibilities

• Answer the phone at the front desk to respond to current and prospective guests’ needs
• Book reservations for individuals, families and groups as required
• Greet walk-in guests and guests with reservations when they arrive at the front desk
• Checks in / out guests
• Refer guests to local amenities and venues
• Communicate guests’ requests and complaints to the appropriate department
• Punctual and able to follow instructions
• Available to work nights, weekends and holidays

Hotel Front Desk Clerk skills

• High school diploma/GED required
• 1+ years’ customer service experience preferred
• Excellent oral and written communication skills
• Friendly phone manner a must
• Familiarity with the hospitality industry a plus

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time, Temporary, Contract

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Required)
• Night Audit: 1 year (Required)

Language:

• english (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person