AddressThe CDW Operations Specialist, Digital Velocity – Technical Services position, is the first level of support for Staffing Orchestration. This role executes on foundational backoffice programs and evangelizes process automation by coordinating staffing operations for coworkers and customers. The Operations Specialist will have direct daily contact with the revenue generating coworkers while also educating sales and recruiting on the people, process, and tools of the staffing orchestration business.
Key Areas of Responsibility
- Lead project coordination activities with defined roll outs involving deployment services.
- Actively engage with services sales team, account managers, and recruiters to provide expert delivery services and partner knowledge to help close and deliver on services opportunities.
- Ensure service partners are meeting contractual commitments and service level expectations for customers.
- Align and engage with Sales teams to support the needs of our clients both pre and post-sale.
- Coordinate operational items required to facilitate daily execution of customer requests.
- Facilitate a communication plan that ensures strong alignment and information sharing.
- Identify and correct performance gap trends with respect to both customers and products services.
- Monitor service provider performance monthly against Service Level Agreements (SLAs) and initiate resolution if needed.
- Responsible for various reporting requirements including SLA and customer specific ad hoc requests.
- Provide education and awareness of offerings and service trends to the Sales team.
- Coordinate with additional service providers that may be leveraged in projects with the customers.
- Promptly respond to client requests for service and/or directs them to the appropriate person; is knowledgeable about all Technical Services
- Proactively and positively respond to coworker questions, concerns ,and needs.
Education and/or Experience Qualifications
- Experience in the technology sales and services industry.
- Familiarity with Staffing industry
- Proficient in Microsoft Office applications.
Required Qualifications
- Working knowledge of most hardware and software products.
- Excellent communication skills both oral and written with a desire to close deals.
- Exceptional organizational skills and time management.
Preferred Qualifications
- Bachelor’s Degree
