Night Audit/Front Desk Overnight Position

PLEASE NOTE: THIS JOB IS OVERNIGHT (11PM-7AM)

ONLY APPLY IF YOU ARE SURE YOU CAN HANDLE OVERNIGHT WORK.

The Crowne Plaza Hotel at the Crossings in Warwick, RI, the first choice of those seeking the best in accommodations, convenience, service and sophistication in Rhode Island. We are seeking the following position: Night Auditor

Night audit is a front desk agent but works 11pm-7am. They are responsible for all the overnight reports and completing tasks to end one day and start a new one. They will need to learn how to check guests in and out and also problem solve as they work alone (overnight security would be present however).

A front desk agent is the face of the hotel welcoming and inviting guests, wishing them farewell, assisting with any and all issues, and maintaining a smooth day to day operation for the front of the house. It is critical to be both a warm presence and a helping hand when "on stage" at the front desk.

RESPONSIBILITIES: Managing the guest registration experience Checking in and checking out guests proficiently Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions Acknowledge and greet all lobby guests Adequately receive and respond to all guest complaints and concerns practicing proficient levels of service recovery & problem resolution.

TECHNICAL SKILLS: Daily checklists to prepare each shiftCash handling and counting bank dailyHandling billing issues and disputesKeeping front desk neat clean and presentableCompute bills and take payments

REQUIREMENTS: Ability to stand for 8 hours of more. Ability to lift up to 10 lbs. Moderate computer skills. Efficient in Microsoft Word. Strong Customer Service skills. Ability to excel in a team environment

Proficient in English, Spanish is a plus but not nessecary.

We are an Equal Opportunity Employer

Job Type: Part-Time

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Evening shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• OPERA PMs system: 1 year (Preferred)
• Overnight: 1 year (Preferred)
• Hotel Audit: 1 year (Preferred)

Work Location: In person