Front Desk Associate

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring guest satisfaction throughout their stay.

### Duties:

-assist staff as needed

- monitor and assist with social media channels

-skilled in Canva

-Assist guests with products and other purchases
- Greet guests with a warm and welcoming demeanor
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate guest records and process payments
- Coordinate with other hotel departments to ensure smooth operations
- Handle phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized Front Desk area

### Skills:

- Able to explain and assist guests with our service menu and product selections.

-Exceptional sales skills
- Excellent hospitality management skills
- Strong knowledge of hotel operations and procedures
- Bilingual/multilingual skills are a plus
- Proficient in using phone systems and other office equipment
- Exceptional customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities to handle guest concerns or complaints
- Excellent communication skills, both verbal and written
- Attention to detail and ability to work in a fast-paced environment
-Job is for Thursday, Friday & Saturday-Saturday 8 hour shift is a must

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. Apply today!

Job Type: Part-time

Pay: $16.47 - $17.35 per hour

Expected hours: 8 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• Evenings as needed
• Every weekend
• Holidays

Work setting:

• In-person

Ability to Relocate:

• Providence, RI 02904: Relocate before starting work (Required)

Work Location: In person