New Patient Coordinator

Position Summary:

Coordinates administrative office services such as general business activities for themselves and others, appointment-setting, records control, date entry, and other administrative activities for Scottsdale Pediatric Behavioral Services. Interprets operating policies. Exercises independent judgment in the resolution of administrative problems.

Essential Duties, Responsibilities, & Competencies

· Talk on the phone with New Patients and describe SPBS services and options for treatment

· Schedule phone calls between parents and providers to coordinate diagnostic testing and ABA assessment appointments

· Data entry, graphing, and data review

· Coordinates and implements general office services such as appointment-setting, records control, answering phones and other administrative activities

· Receive, sort, distribute, and scan the mail

· Ensure office is kept clean and organized at all times

· Answer employees’ questions and provide requested information

· Independently creating well-organized, memos and reports for distribution

· Maintaining highest level of confidentiality

· Managing executive calendar, requiring interaction with internal and external executives and assistants to schedule variety of business meetings

· Handling incoming and outgoing phone and electronic communications quickly and efficiently

· Maintain inventory list of all business supplies

· Develop and track inventory order requests to ensure sufficient quantities of supplies

· Clarify and communicate operating policies

· Acts as the main point of contact for patients

· Providing real-time scheduling support by booking appointments and preventing conflicts.

· Collaborates with Supervisors in developing schedules for clinical services

· Locates and compiles information, formats reports, graphs, tables, records and other sources of information

· Performs a range of staff and/or operational support activities; may serve as a liaison with other departments on basic administrative and/or operational matters.

· Assists with special events planning

· Operates company issued iPhone and computer to access e-mail, electronic calendars, and other basic software

· Exercises administrative judgment and assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service

· Other administrative duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many years of Medical Scheduling experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person