Network Administrator

Tyto is looking for a Network Administrator Level III to join our Warner, GA team.  NAIII will support this complex, multi-year contract in support of the Air Force Reserve Command (AFRC) Information Technology (IT) Services.  

• Provide services as described in the AFRC Enterprise IT Services for the AFRC-wide engineering of the overall architecture for HQ AFRC and eleven (11) AFRC host bases on NIPR and SIPR.
• This includes the Wide Area Network (WAN) architecture supporting AFRC data centers, backbones, cloud initiatives, and mission data traversing the WAN.
• Infrastructure support includes oversight of the AFRC Enterprise comprising approximately one-thousand seven hundred (1,700) infrastructure devices on NIPR and SIPR.
• Provide the following functions for the respective location (as outlined in each task order)
• Provide NIPR/SIPR LAN administration, network configuration, and infrastructure management for servers, switches, routers, wireless infrastructure, cellular, and UPS/power requirements.
• Provide cabling services for station cables (wall jack to devices), patch cables [patch panel to network equipment, and minor building renovations (ten (10) drops or less)].
• Renovations requiring specialized experience/equipment, e.g. confined spaces, above standard ladder height, are outside the scope of this PWS.
• Manage/Administer/Allocate Internet Protocol (IP) address space, e.g. subnetting, DHCP management.
• Configure and maintain system accounts for CT functions.
• Configure and maintain CT tools, e.g. software, appliances.
• Monitor security of devices and implement new configurations and/or IOS upgrades.
• Establish, configure and maintain access Control Server/Identity Service (currently Identity Service Engine (ISE)).
• Monitor and report LAN bandwidth utilization and circuit latency.
• Install and sustain Unified Communications devices, switches, and network infrastructure (fiber, copper, power, etc.).
• Plan and execute software and hardware upgrades and revisions.
• Conduct system analyses to resolve configuration and equipment problems, e.g. degraded service troubleshooting, root cause analysis, etc.
• Manage and configure local Unified Compute hardware and software.
• Perform Equipment, Supply, and COMSEC Custodian duties, as needed.
• Manage, configure, install, and maintain encryption devices and associated management tools, e.g. TACLANEs, Gem.
• Manage and coordinate local wireless and cellular infrastructure.
• Serve as the local focal point for CT problem resolution.
• Ensure physical security/maintenance of CT hardware (NIPR/SIPR).
• Ensure cyber security compliance for DoD and AF (CCRI).
• Tier 2 Network Virtualization and Security Platform (NSX) support – resident sets up, main concern is maintenance.
• ARPC specific:
• Maintain Cisco Unified Call Center Express (UCCX) suite capabilities including Agent Desktop maintenance which also includes computer telephony integration (CTI) support.
• Provide Interactive Voice Response (IVR) capability and sustainment using the Cisco or other platforms to include Genesys and Quality Management System.
• Work with the local base telephony authority to resolve and repair communications circuit and digital gateway issues that enter and transverse the ARPC facility.