Address
Form of work
SalaryJoin Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that
Forbes ranked Premera among America’s 2023 Best Midsize Employers
and America's 2023 Best Employers By State
.Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:
https://healthsource.premera.com
.The National Accounts CS Operations Manager delivers, executes, and connects the teams and processes to the company’s strategic vision. This role oversees organizational planning, developing work processes within and between work groups using strong leadership and collaborative qualities. Drives employee engagement across the organization through effective communication, sharing the why behind decisions. Manages work assignments and processes to ensure expected performance and service levels are consistently met. Monitors and supports individual performance of assigned staff.
What you will do:
- Manage assigned team including hiring, coaching/mentoring, supporting professional development, and providing appropriate and timely performance feedback to staff, both informally and during formal review processes.
- Identify, design, and implement appropriate solutions to staffing and succession planning, quality and workload problems in a timely and effective manner. Responsible for the day-to-day operation and strategic planning to consistently achieve monthly and annual performance measures.
- Anticipate the impact of the changing business environment on assigned work areas and adjust work assignments and processes as necessary. Use monthly forecasting and planning for multiple areas of responsibility. Decisions are made with a high level of independence.
- Manage assigned projects, meeting deadlines and assuring results meet the business needs of the organization.
- Responsible for resolving more difficult internal and client issues as they arise.
- Recommend budget requirements for assigned areas using forecasting and planning tools. Manage within approved budgets and requests exceptions as needed.
- Build effective working relationships with employees at multiple layers across the organization gaining insight into business requirements and influencing diverse and sometimes competing agendas to gain alignment.
- Design, implement and monitor procedures to ensure smooth, accurate and timely workflow within assigned groups and works collaboratively with others throughout Premera to implement cross-team and company-wide procedures and systems changes.
- Identify, design, and implement appropriate solutions to staffing, quality and workload problems in a timely and effective manner. Establish, monitor, and remediate when needed, performance metrics, including customer facing escalations and standards, and performance guarantees for specific lines of business or scorecard performance. This may require cross departmental collaboration.
- Develop strategic partnerships to ensure vendors are engaged with the business and contracts are managed ensuring service level agreements are achieved.
- This position may be the primary contact for government agencies, employer/group, and/or consultant.
- Perform other duties as assigned.
- As part of this role, you may be assigned internal controls derived from Premera’s internal controls framework. You will be accountable for understanding the controls assigned to you, their impacts on Premera, and to ensure that they are operating effectively.
What you will bring:
- Bachelor's degree or four (4) years of work experience (Required).
- Five (5) years of experience in a multi-functional operations environment, which must include three (3) years management experience (Required).
- Bachelor's degree in business or related area strongly preferred.
- Familiarity with Premera products and systems.
- Four (4) years management experience, with at least one in a health insurance setting.
- Experience with quality and production management tools and systems.
- Experience providing innovative solutions and recommendations.
What we offer
- Medical, vision and dental coverage
- Life and disability insurance
- Retirement programs (401K employer match and pension plan)
- Wellness incentives, onsite services, a discount program and more
- Tuition assistance for undergraduate and graduate degrees
- Generous Paid Time Off to reenergize
- Free parking
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Salary Range:
$77,000.00 - $130,900.00National Plus Salary Range:
$87,900.00 - $149,400.00- National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
