ThisPatient Account Representative is responsible for taking incoming and outgoing calls to patients and insurance companies to resolve account balances.
Essential job duties: account review, Customer Service, and billing.
ESSENTIAL FUNCTIONS
- Complete all business-related requests and correspondence from patients and insurance companies.
- Assist clients and patients in all requested tasks.
- Is responsible for medical billing/collecting payments/Financial requirements for patients
- Communicate to management, areas of concern or areas of improvement.
- Performs various collection actions, including reporting delinquent accounts to the collection agency.
- Contact patients as the situation requires resolving any issues and collecting balances when appropriate.
- Ascertain the reason for the call and assist the caller with their questions, concerns, or problems with a focus on first-call resolution. Facilitate resolution by referring the matter to the issue/content expert.
- Posts payments and prepares daily deposits.
- Research and respond to all patient inquiries/medical billing questions received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
- Try to resolve account balances to zero before accounts are forwarded to an outside agency for collection.
- Maintains the strictest confidentiality, adhering to all HIPAA guidelines
- Other duties as assigned.
We offer competitive salaries and benefits:
- Medical, Dental, and Vision available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401k available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on employee products and services
POSITION TYPE AND EXPECTED HOURS OF WORK
- Full-Time
- Monday – Friday
- Location - Palm Beach Gardens or Ft. Myers
- There is a possibility of working from home 2 days a week after 90 days of employment
QUALIFICATIONS
Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Alabama, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!