Customer Service Account Specialist

Sanitas / OPTIMAL location's address: 525 S Cravens Rd #100 Missouri City, TX 77489

Schedule: Monday - Friday onsite 8am - 5:00pm

This position is primarily responsible for providing Customer Service support to the organization by obtaining, analyzing, and verifying the accuracy of order and customer account information in a timely manner.

This position is also responsible for initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.

Essential Duties and Responsibilities:

• Receive, triage, route or answer customer inquiries via email and phone in a timely manner, providing accurate information & resources as related to product/item information, orders & shipping.
• Liaise/collaborate between various departments regarding customer information & inquiries.
• Maintain a working knowledge of policy and procedures as well as keep current on updates and changes implemented.
• Manage internal systems and processes to maintain & improve customer satisfaction, effectiveness and maximize efficiency
• Perform point of sale order data entry and troubleshooting.
• Receive, verify, and process payments relating to point-of-sale orders.
• Investigate and resolve customer & shipment discrepancies.
• Maintain and monitor customer account records and reports.
• Generate & send various documentation as related to customers’ need/request; cancellations, sales orders, quotes, invoices, shipping documentation, product information sheets etc.
• Organize, input & produce/compile customer related data using intermediate Excel spreadsheet functions.
• Perform clerical/administrative duties such as filing, transcribing, and collecting data as needed for customer accounts.
• In collaboration w/ third party customer support (i.e., Amazon Seller Support), act as the primary interface between Amazon and our 3rd party sellers, providing email support to any product

Advanced Skills and Experience:

• Years of Customer Service-Related Experience: 2+ years
• Working knowledge of Customer Service software, databases, and tools
• Basic-Intermediate working knowledge of MS Office Suite of Programs, including Excel formulas/functions (charts, pivot tables, X/V Lookup)
• Proficient Typing Skills
• Acceptable level of communication skills, oral and/or written, via email or phone
• Demonstrate excellent time-management & organizational skills.
• Exhibit ability to work in a team environment & independently while cohering to departmental resources, policies and procedures.
• High efficiency multitasking to include communication, reporting, and account management tasks for customers’ accounts.
• The ability to focus on all areas of a project or task, no matter how small.

Qualifications Required for Position:

• Education/Experience: Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• To perform this position the candidate must have the ability to write routine reports and correspondence. They also must be able to speak effectively with customers or employees of the organization.
• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Candidate must be able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and Inventory software.

Qualifications Required for Position:

• Education/Experience: 2-3 years of related customer account experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. To perform this position the candidate must have the ability to configure routine reports and correspondence. They also must be able to speak effectively with customers or employees of the organization.
• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Candidate must be able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: To perform this position the candidate must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. It is also necessary to have the ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Working knowledge of intermediate Excel & Microsoft applications; and ERP software.

Work Environment:

A collaborative environment That uses each employee’s unique strengths to offset the team’s inevitable weaknesses. Our employees are a cohesive unit and function as one to create the best outcome for our internal and external stakeholders. The dress code is business casual and employees work a standard 8 AM to 5 PM workday.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you highly proficient with Microsoft Office: Excel?
• What are your salary expectations?

Ability to Relocate:

• Missouri City, TX 77489: Relocate before starting work (Required)

Work Location: In person