Customer Service Account Associate - Contract

Imerys is hiring Customer Service Account Associates to work in our Roswell, GA Headquarters. There are multiple openings. Please note these are contract positions with the possibility to convert to permanent.

• The pay is $24-25/hour
• Monday - Friday 8am-5pm
• Hybrid - In office 3 days a week, days are assigned by the Manager monthly.
• Training in office for 6 weeks (Roswell, Ga)

Summary:

Account Associate must have strong business and advanced Customer Service skills to maintain and manage specific market based customers. In this role the Account Associate must proactively maintain ongoing relationships with Customers, Account Managers and other departmental staff. Account Associate must have the ability and knowledge of all aspects of Customer Service, Accounting and Logistics.

Key Tasks and Responsibilities:

• Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction.
• Ability to understand and communicate logistics and dispatch issues.
• Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
• Provide insight and direction to internal and external audit coordination
• Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.
• Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM/Salesforce.
• Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning.
• Strong abilities to multi-task in a fast pace environment. Consistently contacting customers about changes to their order and delivery details.
• Must have strong analytical skills and always willing to seek opportunities for process improvements to simplify the role.
• Research customer’s issues/inquiries independently and engage the appropriate department for resolution.
• Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status.
• Work closely with Account Managers to coordinate appropriate actions to retain and increase sales.

Qualifications:

• High School diploma required , Bachelor’s degree preferred
• 3-5 years’ experience in Customer Service preferably in a manufacturing environment required.
• 2-3 years’ experience with ERP database system , preferably MS AX, as well as Microsoft Excel and Google Suite
• Excellent communication skills and ability to work well with others.
• Ability to multi-task under pressure while maintaining a positive attitude.
• Strong problem-resolution skills; a critical thinker
• Self-motivated and able to multi-task and prioritize.
• A team player individual willing to take on increased levels of departmental responsibilities

Job Types: Full-time, Contract

Pay: $23.00 - $25.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)

Work Location: In person