Member Experience Coordinator

About Stuf

Stuf is a next-generation self-storage startup delivering modern, tech-enabled storage solutions closer to consumers and businesses. We are proud to be the home away from home for people's stuff. Traditional options are out of the way and inconvenient, so we’re building a hyperlocal storage network by monetizing basements, garages, and other underutilized spaces in your neighborhood. We take a hospitality-driven approach to delivering a best-in-class Member Experience powered by proprietary technology.

Today, our network spans San Francisco, New York, Los Angeles, Seattle, Boston, Washington, DC and Atlanta. We have big plans to accelerate our growth and expand our network over the next few years.

Stuf was recognized by Fast Company as a Most Innovative Company for 2022. We’ve raised venture funding from Altos Ventures, Harlem Capital, Wilshire Lane Partners, and Good Friends, and our founder was named to Inc.'s 2022 Female Founders 100 List. We dream big, communicate openly, show up for our teammates, and do whatever it takes to get it done.

About the role

Member experience is core to our business, and you share our passion for reinventing the self-storage experience. As Member Experience Coordinator, you will have a unique chance to lead our first retail location in an entrepreneurial role. You love people, organization, and proactively making sure everything is running smoothly. You crave more responsibility and ownership in a fast-paced environment. You also understand how your business decisions impact the broader business both financially and operationally.

We look for people who take initiative and thrive in small, highly collaborative teams. The ideal candidate excels in an independent work environment while collaborating with a remote team to complete larger strategic initiatives. He/she/they has experience with retail and hospitality, a strong work ethic, and a hunger to learn and grow.

This role is based in New York and will report to the Director of Business Operations. Join us today!

Responsibilities

• Provide tours and facilitate move-ins for new members
• Support members remotely over the phone
• Responsible for retail business including inventory management of Stuf merchandising
• Conduct daily rounds, walking the entire facility with an eye for maintenance and risk management
• Point-of-contact for vendors at assigned Stuf facilities
• Comfortable using tools and conducting light handiwork.
• Drive key company initiatives and develop tools/processes that help us scale
• Take on roles we haven’t hired yet
• Create a fun, authentic, and dynamic company culture

Requirements

• 1 year of professional experience in retail, hospitality, or other customer-facing role
• Service-oriented mindset aimed at maximizing every member’s experience
• On-site in our new Brooklyn location 4 days a week
• Comfortable rotating through other locations on a weekly basis- every day will be different!
• High emotional intelligence with the ability to thrive in a fast-paced, dynamic environment
• Excellent judgment and problem-solving skills
• Strong communication skills

Amazing if you have it!

• Property management experience
• Startup and/or proptech work experience

Benefits

In addition to our incredible and experienced team, there are many other reasons to come work with us.

• $50,000 - 60,000 annual base salary dependent on depth and relevance of prior experience
• Discretionary annual bonus tied to individual and company performance
• Employee stock option plan
• Unlimited PTO
• Medical, dental and vision insurance (company covers 99% of health insurance costs)
• FSA
• Commuter benefits
• Free membership to One Medical (on demand primary care)
• Teladoc (virtual health)
• Talkspace (online mental health therapy)
• Kindbody (gynecology and family-building care)
• 401(k) - no matching