Scheduling Coordinator

Company Summary

The Tracy Anderson Method is a specialized genre of fitness that is practiced and celebrated worldwide as a dynamic, holistic approach to movement that leads to sustained balance and harmony, designed to enhance our ever-evolving minds and bodies.

At our members-only studios located across New York City, Los Angeles, the Hamptons, London, and Madrid, our training team provides Tracy's proprietary fitness methodology honed over more than two decades of scientific research with proven result. With multiple studio locations, more than 170 DVDs (most notably the highly-popular Metamorphosis series, and Pregnancy Project and Teen Meta DVDs), and the TA Online Studio, the experience of the Tracy Anderson Method is more demanded now than ever before. The TA Online Studio provides all levels of programs led by Tracy, through a video-on-demand streaming service. Our Online Studio members located in over 50 countries get the special feeling of Tracy’s Method, wherever they are and whenever they want. We always keep it fresh: New content is strategically created by Tracy and released every week to enhance our members’ relationship to movement and to themselves. It’s a unique opportunity for people around the world to move with Tracy. There’s also TA LIVE, which offers over 240 virtual live classes each month with our training team. It’s an opportunity to share a moving moment of joy together.

In addition to providing our clients with access to the largest bank of fitness content on record, Tracy continues to build new tech innovations and workout solutions, including the patented Iso-Kinetic Band System, The Hybrid Body Reformer, The Super G Floor, and: MYMODE, a never-before-seen innovation in eco-conscious equipment and programming to take client's results to the next level. It's a multifunctional apparatus that expands and mutates into diverse forms, offering thousands of movement algorithms with a first of its kind approach to sustainability within the fitness industry. Most recently, she released HeartStone, a set of limited-edition weighted energy trainers beset with rose quartz, with a dedicated app scheduled to launch before the end of 2023. HeartStone delivers a revolutionary workout strategy based in energy training, custom-designed for next-level arm and core results for all fitness levels.

Position Summary

The Scheduling Coordinator for the Tracy Anderson Method team is responsible for ensuring customer satisfaction and an overall positive experience for all private training clients.

Primary Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Organization and execution of daily, weekly, and monthly studio schedules, both class / custom instruction and private training

• Uphold current scheduling guidelines and standards set by TA Method

• Liaison between private training clients, studio management, and head trainer

• Ensure client retention in Private Training Program through regular follow up contact, tracking and member appreciation.

• Immediate communication and follow up for all private training scheduling inquiries and client needs.

• Actively manage all private training frequency and engagement

• Direct communication and follow up with all training staff, staying current on weekly availability and injuries.

• Create frequent in-studio opportunities for direct social interaction with member / client base.

• Partnering with studio management for session / class coverage and approvals, specifically when handling last minute schedule changes

• Performance of all duties listed in Desk Reception job description, as needed, with focus on customer satisfaction and positive client relationships.

• Reports to Scheduling Manager

Core Competencies

• Ability to handle a high volume of email and simultaneous projects in a high-pressure, fast-paced environment.

• Ability to work both independently and in team-oriented work groups.

• Solid communication skills, both written and verbal

Education and Experience

• Prior experience in customer service and/ or sales role, preferably within retail, hospitality or boutique fitness environment

• Bachelor’s Degree

• Prior dance experience a plus

• Mind Body software experience a plus

• Comfort navigating a schedule with occasional long hours, including early mornings, evenings, weekends and some holidays.

Work Environment

This position will take place in studios at our 59th street and Tribeca locations.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand frequently; walk; use hands and fingers to handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

Monday to Friday along with weekends as needed.

Travel

Travel is primarily local during the business day with occasional out-of-area and overnight travel expected.

Salary Range

$50,000.00

Benefits

· 401(k)

· 401(k) matching

· Dental insurance

· Disability insurance

· Employee discount

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid sick time

· Paid time off

· Paid training

· Vision insurance

Work Authorization/Security Clearance

None required for this position.

AAP/EEO Statement

Tracy Anderson (TA) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TA are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TA will not tolerate discrimination or harassment based on any of these characteristics.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• New York, NY 10022: Relocate before starting work (Required)

Work Location: In person