Medical Receptionist/Front Desk

Join our practice to help make a difference!

POMA Fertility, a Pacific Northwest leader in IVF and infertility care, has an exciting opportunity. We are seeking a full-time Patient Services Representative/Front Desk Receptionist to join our professional team at our Kirkland, WA clinic. POMA’s patient-centered approach, combined with compassion and individualized attention, makes us a great company to work for and grow with. We truly make a difference in people’s lives and encourage qualified applicants who wish to do the same to apply now.

This is a full-time, 40 hours/week opportunity; Monday – Friday. Clinic is located in Kirkland, WA with easy access via I-405. Please send your resume and cover letter to apply. Ideal candidate has 3-5 years experience in a medical receptionist role. SIGN-ON Bonus offered for experienced candidates.

POSITION SUMMARY:

As a Patient Services Representative, you will be the first point of contact for patients during their fertility journey. Greeting patients and visitors, nurturing new prospective patients, collecting necessary information, answering the phone, and providing a high level of customer service at all times is essential in this role.

GENERAL DUTIES & RESPONSIBILITIES:

· Collect information and records required from new patients in advance of initial consult and on-going, including demographics, insurance card and driver’s license copies, consents, medical history, etc. Confirm appointments in advance.

· Greet clinic patients and visitors upon arrival, check-in and ensure all necessary information is complete, accurate, and up-to-date

· Properly enter all information into EMR and other sources

· Process faxes and upload scans received on a daily basis into EMR

· Arrange for patient interpreter services, when required

· Review and reply to inbound leads and follow up within expected timeframe, be the prospective new patient point of contact

· Handle incoming calls and re-direct to appropriate contact/department

· Collect any co-payments due at time of service

· Contribute to team effort by maintaining an excellent rapport and working relationship with all other departments at Poma

· Effectively communicate with other clinic staff at all locations

· Communicate with external vendors, as necessary

· Assist with ordering of office and clinical supplies

· Open/close clinic on a daily basis, keep clinic areas tidy

· Other duties or special projects as assigned

REQUIRED SKILLS:

· Strong work ethic and a high level of professionalism

· Detail-oriented; must be organized with the ability to multi-task.

· Strong verbal and written communication skills.

· A team player who can handle multiple priorities simultaneously in a fast-paced environment.

· High proficiency with computers, including knowledge of Windows Desktop and Microsoft Office (Excel, Outlook, Word, etc.) software.

COMPENSATION & BENEFITS PACKAGE:

This Position is Non-Exempt (Hourly).

Poma Fertility offers a competitive and comprehensive salary and benefits package:

· Medical, dental & vision benefits are available to full-time employees, with choices including HMO, PPO or HSA plan options.

· 401(k) retirement with company match program. Contributions begin the first of the month after 30 days employment with immediate vesting

· Full-time employees receive 8 paid holidays per year, in addition to generous paid vacation and sick leave policies.

Per Governor Inslee's Proclamation 21-14.1, employees of higher education and
healthcare institutions must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment at Poma, you will be required to provide proof of your
COVID-19 vaccination in accordance with the Governor’s proclamation.

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Private practice

Medical specialties:

• Reproductive Endocrinology & Infertility

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical receptionist: 2 years (Required)

Work Location: In person