Medical Receptionist

Job Description: Medical Receptionist

Position Summary: The position of Medical Receptionist encompasses duties for both the Phone Room and Front Desk Reception. The successful candidate for this role has a strong command of customer service skills, and is well-trained in service knowledge that can be critical for offering quick and accurate assistance to patients. The Medical Receptionist answers the telephone and interfaces with patients in an enthusiastic, courteous, professional manner.

Primary Job Responsibilities:

· Assists patients by determining needs, scheduling or canceling appointments, or referring to correct department

· Verifying insurance

· Using EMR-Medent

· Processing referrals, pre-certs and prior-auths for procedures and medication

· Communicating with clinical staff for refill requests, lab results, lab/test orders, etc.

· Manage and prioritize multiple concerns simultaneously

· Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with each one

· Responding promptly to patient inquiries

· Maintaining a positive and empathetic attitude toward patients at all times

· Good attention to detail

· Performs other tasks as needed as assigned by operational leadership.

Expectations:

· Adherence to policies and procedures regarding daily operations and practice staff.
Consistently demonstrates the interpersonal skills to interact and collaborate with staff of all levels within the organization

· Patient satisfaction

Qualifications:

· Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment

· Good phone skills; Excellent Customer Service

· Superior communication & organizational skills

· Effective Team player

· Cheerful & energetic

· Proficient computer skills

· Adept in conflict resolution

· Dependable

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person