Medical Office Receptionist

North Suffolk Psychiatry is seeking a highly motivated, positive, energetic, and skilled individual to join our team. Medical office experience is a requirement for this position, and mental health experience is preferred. The perfect candidate will be detail-oriented and have the ability to multi-task while maintaining strong organizational skills.

Licenses/ Certifications/Qualifications:

• High school/GED required.
• Bachelor's Degree, Psychology/Sociology or related program (Preferred).
• Good written and verbal communication skills are required.
• Ability to read, write, and speak English
• Ability to communicate clearly and concisely with all levels of nursing, administration, and clinical specialists.

Experience

• 1-3 years experience as a psych tech/nursing assistant/receptionist; behavioral health setting preferred.
• Front desk experience (mental health preferred but not required).
• Requires strong communication and organizational skills.
• Requires reasoning ability and good independent judgment.
• Must present a professional image.

What you will do

• Collaborate with referral sources, patients, families, and providers regarding care coordination. Provides follow-up actions as needed.
• Communicates patient/family needs to providers accurately and completely.
• Provide medical assistance (e.g., vital signs check, updates to patient history)
• Serves as the initial contact for patients, families, and referral sources seeking intervention or support.
• Admin duties (e.g., checking in/out patients for appointments, front desk operations, reviewing the completion of intake paperwork, answering telephones, contacting pharmacies, completing prior authorizations, callbacks to patients/guardians, writing notes for missed school/work days, scheduling, collecting past due balances on patient accounts/copays, insurance verifications, providing assistance to providers as needed, etc.)
• Performs and records patient vital signs
• Maintains daily logs to record details for reporting and communicate with staff regarding issues.
• Additional responsibilities include but are not limited to, assistance in the overall day-to-day functioning of the practice.