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SalaryPOSITION SUMMARY:
The Receptionist-Front Desk is responsible for keeping check-in and check-out running smoothly. Answering phones in a timely, efficient, and polite manner, as well as coordinating providers and office schedules and appointments.
QUALIFICATIONS: Must reside in Suffolk, Portsmouth, or Chesapeake
1. High school diploma or equivalent
2. Experience working office equipment (fax machine, scanner, copier, computer, etc)
3. Customer service experience preferred
4. Knowledge of various health insurance preferred
5. Ability to organize and multitask
6. Good written skills and verbal command of the English language
7. Ability to work well with physicians, fellow employees and patients
8. Positive response to supervision and criticism
JOB RESPONSIBILITIES:
1. Greets customers in polite, prompt, helpful manner.
2. Provides any necessary instructions/directions. Informs appropriate person of patient arrival.
3. Updates patient information, collects copays, provides any necessary forms needing completion, obtains signatures as necessary.
4. Maintains clean, orderly waiting area including reading materials.
5. Answers multi-line telephone, screens calls, takes messages, and provides information.
6. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
7. Books, coordinates and reschedules patients’ appointments.
8. Provides necessary intake paperwork and verifies necessary information and records in the computer based electronic medical record.
9. Maintains and updates current information on provider's schedules ensuring that patients are scheduled properly and appointments are confirmed.
10. Answers questions regarding patient appointments and testing.
11. Calls patients to remind them of their appointments. Updates profile on all patients.
12. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the center.
13. Assists with preparation of agendas, materials, meetings, etc
14. Ensures that all documents are entered accurately into the EMR
15. Functions as a team member
16. Performs other duties as may be appropriately needed and assigned
17. Participates in incident and adverse event reporting
Job Type: Full-time
Pay: Starting at $15.00 per hour commensurate with experience
Experience:
- receptionist: 1 year (Preferred)
Location:
- Suffolk, VA 23435 (Preferred)
Work Location:
- One location-New state of the art Medical Office building.
Benefits:
- Paid time off
Typical start time:
- 8AM
Typical end time:
- 5PM
Financial Duties:
- Processing payments
Schedule:
- Monday to Thursday (presently)
- No weekends
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: No more than 32 per week
Benefits:
- Paid time off
Healthcare setting:
- Private practice
Medical specialties:
- Podiatry
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
