Experience
Required: Two years of clerical experience, preferably in a medical setting.
JOB RESPONSIBILITIES
Essential
Performs standard clerical duties, including sorting of mail, answering telephones, returning calls, maintaining files, copying and mailing correspondence. Able to operate all office equipment. May also be responsible for taking meeting minutes and scheduling appointments for the department. May order supplies and handle related paperwork.
Schedules appointments following department procedures.
Answers telephone, screens and refers calls, takes messages. Responds to routine requests for information.
Greets patients and visitors in a prompt, courteous and helpful manner. Checks-in patients, verifies and updates necessary information in the medical record or computer system.
Ensures proper client intake at front desk. May be required to research information needed to complete billing process. May be assigned to key charge information into computer systems for billing purposes. May determine client payment status, i.e., Medi-Cal, Insurance, Cash, etc. When necessary makes referral to benefit counselor.
May collect co-pays, deductibles, etc. Provides receipts as required.
May be responsible to prepare bank deposits.
May be assigned to complete charge postings.
May obtain, maintain and file medical record, coordinate lab work, physicians reports, x-rays, etc. Distributes medical reports as assigned. Enters appropriate information into medical record, adhering to medical record guidelines. Ensures that all documents have been reviewed and filed in medical record according to procedure, or sent to medical records.
May be responsible for gathering data, completing reports or forms for the department.
May be responsible for ordering labs.
May be responsible for entering MD orders in department computer system.
Complies with confidentiality policies.
Addendum (essential for specific dept)
BACK OFFICE DUTIES: May be assigned to provide a few back office duties such as: escorting patient to exam room, making sure all paperwork is complete.
Additional
Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
Performs other duties as assigned.