Address
Form of workJob Description
Summary
FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Receiving in-bound calls and providing answers to questions with pre-scripted responses
- Occasional out-bound calls for verification purposes
- Data entry of sensitive information
- Providing compassionate and tactful service to community.
Competencies
- Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
- Knowledge of Customer Service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Ability to handle sensitive and private information
- Well organized, results driven, and able to work in a fast-paced environment.
- Ability to resolve challenging situations calmly and professionally.
- Ability to manage time and prioritize
