Tech Support/Customer Service Representative

We are currently seeking a candidate to join our team as a Customer Service Representative/Technical Support in New Bedford, MA. We proudly fabricate consumer products designed to help our customers improve their health and enjoy quiet relaxing moments at home. We are a team-oriented company with a fast-paced work environment focusing on quality and continuous improvement of our products and ourselves. We are proud to be a well-established and stable privately held company with over thirty years’ experience serving our loyal customers.

Qualified candidates for this position must have: a passion for customer service excellence, outstanding communication and organizational skills, as well as the ability to readily build lasting positive relationships with our customers. Additionally, the incumbent must be quality focused, an effective team player and be motivated to achieve a rewarding career within our organization.

While this job summary is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the candidate it is fairly representative of the key qualities we are seeking:

Responsibilities:
Accurately data enter warranty and non warranty customer data, sales orders, quotes and returns.
Address basic technical support questions.
Receive inbound calls and respond to calls as appropriate with an eye toward time efficiency.
Promptly resolve customer service issues while maintaining a proper balance between established policies and customer satisfaction.
Perform administrative duties, reports and special projects associated with Customer Support
Must have impeccable attention to detail combined with strong organizational skills.
Exceptional communication skills and professional presence.
Innovative problem solver, results minded, flexible and solution focused.
Effective team player with the ability to work independently and maintain willingness to learn new things.
Strong keyboarding skills.
Proficient in MS Office; Excel; MS Word.
Various tasks as assigned.

Ability to deescalate customer conflicts while maintaining a courteous and assertive persona.

Strongly Desired: 3 years work experience in Technical/ Customer Support/Service.

We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Full-time

Benefits:

• Health insurance
• Dental insurance
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative

Schedule:

• Monday to Friday

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person