Marketing And Communications Coordinator

Job Details
Level
Experienced
Job Location
The Colony Palm Beach - Palm Beach, FL
Position Type
Full Time
Education Level
High School or Equivalent
Salary Range
$22.00 Hourly
Travel Percentage
Negligible
Job Shift
Day
Job Category
Admin - Clerical
Description
Since 1947, The Colony Palm Beach has been the center of Palm Beach's social life, hosting-- U.S. Presidents and European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information, visit http://thecolonypalmbeach.com.
The Colony Palm Beach is an Equal Opportunity Employer and a Drug-Free Work Place.
Job Overview: The Marketing and Communications Coordinator Performs all administrative functions necessary to support the General Manager and will help promote the corporate identity to the guests, public, and employees. Assist the Director of Marketing & Communications with the development of well-defined Marketing and Communications strategies.
STANDARD SPECIFICATIONS:
Requirements represent minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the skills or aptitudes to perform each duty proficiently.
Qualifications:
Essential:

• Bachelor's degree in marketing, public relations, journalism, communications, or related field
• Ability to communicate pleasantly with proper grammar in English.
• One or Two years of related marketing communications or digital marketing experience at a luxury boutique hotel/resort/property.
• Knowledge of Sales/Marketing tools.
• Experience using multiple social media platforms to market hotels, respond to guest feedback and know related metrics and tracking.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Thorough knowledge of hotel services and amenities.
• Oral Comprehension - demonstrates listening to and understanding information and ideas presented through spoken words and sentences.
• Reading Comprehension - understanding written sentences and paragraphs in work-related documents.
• Writing - communicates effectively in writing as appropriate for the audience's needs.
• Computer Skills - Proficient with Microsoft Office Suite or related software.
• Excellent guest service skills and passion for hospitality.
• Excellent telephone etiquette skills.

Desirable:
Previous luxury guest service training.
Essential

• Excellent interpersonal and communication skills to effectively communicate with people at different organizational levels inside and outside the company.
• Strong organizational skills to successfully manage projects and plan press trips, draft media communication, create newsletters, draft e-blasts, and organize direct mail pieces.
• Strong written and verbal communication skills to articulate clearly with various departments, including graphic design, public relations, advertising, vendors, and contractors.
• Project management experience and time-management skills for juggling numerous time-sensitive projects simultaneously.
• Ability to encourage mutual respect and cooperation among team members, maintain open and collaborative relationships with employees and other departments, and ensure standards are followed throughout the team.
• Ability to input and access data on the computer.
• Creative thinking.
• positive attitude and professional demeanor.
• Ability to prioritize and follow up.
• Well-developed problem-solving skills.
• Ability to maintain the confidentiality of all guests and pertinent hotel information.
• Ability to work well under pressure.
• Ability to exert physical effort in assisting with programming activities or transporting items.
• Ability to work cohesively with other departments and co-workers as a team.

Physical Requirements:

• Ability to sit, stand, and move intermittently during working hours.
• Continuous movement throughout the hotel areas.
• Exposure to outdoor environment (e.g., heat, rain, wind, cold).
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Able to grasp, lift, carry, push, pull, or move goods weighing 50 lbs.

Essential Job Functions:

• Answer phones and emails, direct calls to respective.
• Inform clients about the hotel, amenities, services, and venues.
• Respond to and direct inquiries for the General Manager and Director of Marketing.
• Contact clients, guests, and vendors to coordinate and schedule meetings.
• Prepare reports, presentations, and letters.
• Maintain complete knowledge of all hotel services/features.
• Provide the highest levels of customer service to internal partners and external clients at all times.
• Remain, at all times, attentive, friendly, helpful, and courteous to all guests, clients, vendors, managers, and fellow employees.
• Ensure that the appropriate level of confidentiality and security for all guests and company information is achieved, creating a feeling of comfort and confidence for guests.
• Maintain a safe and secure working environment.
• Serve as a liaison between various departments to coordinate site visits, event details, and the General Manager's administrative needs.
• Prepares and processes purchase orders and expense reports and submits invoices.
• Assist in preparing and managing all communications material.
• Based on the assessment, draft and propose communications campaigns, including social and online media, print media, direct mail, and other multimedia.
• Composes draft speeches for senior management and assists with finalizing speeches.
• Ensures all materials present a clear, unified, and positive image for the organization and brand.
• Assist the communications team in developing and implementing a communications strategy designed to further company objectives.
• Coordinate meetings, press conferences, and presentations.
• Assist with promotional event planning.
• Distributes print and online marketing materials.
• Assist in the development and implementation of the company's brand strategy.
• Support the Marketing Director in evaluating and establishing the marketing plan and strategy by assembling and analyzing sales forecasts, setting objectives, planning and organizing promotional presentations, and updating calendars.
• Traffic all advertising efforts to appropriate channels.
• Maintain strict confidentiality of sensitive information.
• Coordinate Marketing and community events, including overseeing logistics, managing registrations, coordinating with vendors, creating itineraries, and ordering marketing collateral.
• Assist with developing and managing content and social media marketing programs.
• Support the company's web presence, including the website, social media, and other marketing assets.
• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action.
• Perform other duties as assigned by the manager.