Communication Operator

Salary: $22.14 - $30.57 Hourly
Location : City of St. Cloud, FL
Job Type: FULL-TIME
Department: POLICE
Division: POLICE-COMMUNICATIONS
Opening Date: 12/20/2022
Closing Date: Continuous
FLSA: Non-Exempt
Description
***IMPORTANT INFORMATION BELOW -- PLEASE READ CAREFULLY***
Due to the high volume of applications received, the background investigator will notify you if you are selected for initial testing.
The education and work experience sections of the application must be completed with current verifiable employer contact information and complete dates of employment since the age of 16. Begin your work history with your current place of employment and work backward. Include any periods of unemployment and the reason applicable.
TESTING FOR THE CITY OF ST. CLOUD POLICE DEPARTMENT WILL BE CONDUCTED
COMMUNICATIONS OPERATOR EMPLOYMENT PROCESS:
Prior to a conditional offer of employment:
1. Examination announcement
2. Application
3. Written Examination
4. CVSA test
5. Job Interview
6. Background and employment history investigation
After a conditional offer of employment:
1. Physical and drug screen
After employment:
1. Field training program
2. Twelve (12) month probation
3. Regular Status
***MPORTANT INFORMATION BELOW -- PLEASE READ CAREFULLY***
Please attach a copy of the following documents to your application:

• Social Security Card
• Birth Certificate/Naturalization documents
• Name Changes (Adoption, Marriage, Divorce)
• High School Diploma/GED
• College Degree/Transcripts
• If applicable, the Military DD214 form (the long form with the type of discharge)

This position is responsible for receiving and transmitting messages and requesting emergency services as part of the Emergency Services System.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Receives and records all calls for service received by telephone, including 911 calls, in person and by radio transmission.
• Dispatches emergency services in response to calls.
• Provides advice and assistance to the public in crisis situations and makes referrals to other agencies as required.
• Monitors the progress of emergency service response; responds for further calls for
  back-up or support; updates the status and availability of police units, officers and other emergency personnel.
• Enters and retrieves data; prepares and disseminates daily information and records.
• Maintains files on wanted, missing, or lost persons, and stolen vehicles and disseminates information to law enforcement.
• Answers police administrative phone during non-business hours.
• Monitors security system and responds to alarms as needed; monitors and operates security gates.
• Contacts off duty police administration for emergencies.
• Performs related work as assigned.

Minimum Education and Experience Requirements
Minimum 18 years of age .
Requires High School graduation or GED equivalent.
Must possess and maintain FCIC/NCIC certification, 911 PST certification, Emergency Medical Dispatch certification. Emergency Fire Dispatch certification, Emergency Police Dispatch certification and CPR certification within six (6) months of employment.
Knowledge/Skills/Abilities
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and communicate. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.
Mathematics:
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment:
The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee may be regularly exposed to extreme cold or hot conditions within the office environment. The noise level in the work environment is usually quiet.
Benefits
St. Cloud Benefits Package
We believe our City employees to be our most valuable asset. To attract and retain those employees, we offer a competitive wages and benefits package including on-the-job training, seminars, and performance appraisals.
We invite you to look at the benefits the City of St. Cloud has to offer. We think you will find that the rewards of the job are equal to the challenge.
All of our Full-time regular employees are eligible for the
Benefits

• 11 Paid Holidays for General Employees and Police Officers- The Fire department employees can earn up to 96 holiday hours per fiscal year prorated from the employee's start date.
• One (1) Floating Holiday for General Employees and two (2) for Police Officers.
• Awards Programs
• Deferred Compensation Plan
• Discounted Automobile Insurance
• Employee Assistance Program
• Flexible Spending Account
• Flexible Work Schedules
• Holiday Bonus - subject to City Council approval
• Indianapolis Plan (Police Officers)
• Life and Accidental Death (One-time annual salary paid by City)
• Long Term Disability Coverage (paid by City)
• Management Leave
• Medical and Dental Coverage
• On-Site Employee Health Care Center
• Paid Vacation (Maximum of 440 hours for General employees and 624 for Fire Employees)
• Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see
• Sick Leave (Ability to roll over from year to year)

(PDF)
01
Are you 18 years of age or older?

• Yes
• No

02
Date of Birth
03
Which best describes your level of education?

• No High School Equivalency
• High School Diploma or Equivalency
• Associate's Degree
• Bachelor's Degree
• Master's Degree

04
Do you possess any of the below certifications?

• FCIC/NCIC
• 911 PST
• Emergency Medical Dispatch
• Emergency Fire Dispatch
• Emergency Police Dispatch
• CPR

05
If you are missing any of the above certifications, can you complete them within the first six (6) months of employment?

• Yes
• No

06
Do you have a valid Florida Driver's License?

• Yes
• No

07
If not, please list the state and number of your current driver's license.
08
Have you ever had your driver license suspended? If yes, provide dates and explanations for each offense. Please list any suspensions from any other States. If you have not, answer "No"
09
Gender

• Female
• Male

10
Please list the last four (4) numbers of your Social Security.
11
Have you ever been the subject of an Internal Affairs Investigation or other type of investigation? If you have, provide details. If you have not, answer "No".
12
List full name and all other names you have used or have been known by, date of name change, reason for change and location where name change was registered, For Example: married name (s), alias(s) and nicknames(s).
13
Have you ever had a driver's license issued to you in a State other than Florida? If so, list State(s) and date(s) issued. If you have not, answer "No".
14
List other Law Enforcement Agencies you have applied to or been denied employment with, list agency and date you applied and what your current hiring status with that agency or reason for denial. If you have not, answer "No".
15
As you prepare to submit your employment application for Communications Operator, please ensure you have completed the application entirely. Your work history must include all positions held since the age of 16 to present. Include full-time, part-time, temporary and seasonal positions. Make sure you include the name of Employer, address, dates, position held, supervisor's name, contact phone number and reason for leaving. All gaps in work history must be explained even if you were attending school full-time. If you forgot to do this, please go back to complete before you proceed to answer the supplemental questions.
16
Have you ever been disciplined, counseled, the subject of a complaint or investigation, officially or unofficially by any past employer? If yes, provide details for each occurrence. If you have not, answer "No".
17
In your lifetime, have you ever engaged in the unlawful use of illegal drugs or alcohol on the job?Yes No
If yes, provide details of each occurrence.
18
In your lifetime, have you ever been detained or been a subject or suspect in any criminal investigation by a law enforcement agency or any governmental entity? Yes No
If yes, provide a detailed explanation for each occurrence.
19
In your lifetime, have you ever committed or participated in any of these undetected crimes?
20
If you checked any undetected crimes in the above question, provide ALL dates and details for EACH undetected crime. If you checked "other", provide details on other undetected crime(s) also.
21
In your lifetime, have you ever been convicted of a misdemeanor crime by any court of law? (Includes as a juvenile)Yes No
If you answered "yes", provide date(s), offense(s) and explanation(s) for each occurrence.
22
In your lifetime have you ever had adjudication withheld, attended a pre-trial diversion program, drug court, served community service, or been given probation in lieu of criminal conviction? (Include as a juvenile)Yes No
If you answered "yes", provide date(s), offense(s) and details on conviction(s).
23
In your lifetime, have you ever been convicted of a felony crime by any court of law? (Include as juvenile)Yes No
If you answered "yes", provide date(s), offense(s) and details on conviction(s).
24
In your lifetime, have you ever had your rights restored, been pardoned or had an arrest record sealed or expunged? Yes No
If you answered "yes" , provide an explanation.
25
Do you have any criminal processes (wants, warrants, court, etc) pending? If yes, provide details on all pending processes. If your answer is no, answer "no".
26
In your lifetime, have you ever taken anything without authorization or permission from an employer? This includes but is not limited to theft of time, money & office supplies.Yes No
If you answered "yes" , provide a detailed explanation for each occurrence.
27
In your lifetime, have you ever engaged in the unlawful use of illegal drugs or alcohol on the job?Yes No
If yes, provide details of each occurrence.
Required Question