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Form of workJob Description
The CDA employs THE FIRST OF THE FIRST RESPONDERS. Public Safety Communications Operators (9-1-1 Dispatchers) serve as the critical link between people in distress and needed emergency services. The CDA dispatches emergency calls for service to local law enforcement, fire, medical or other emergency services.
No previous experience required! All training provided.
Current benefits package:
$1,500 Hiring bonus
Starting salary: $43,680.00
PAID TRAINING! (Previous experience not required.)
End of training salary: $47,840.00
$2.00 per hour night shift pay increase Work 14 days per month/ Every other weekend off
**Plenty of OVERTIME** Currently paid at 2x hourly rate
Group medical (CHP or BCBS), dental, vision, life, legal and retirement plans!! <---
PAID vacation and sick leave
Health Savings Account
Health and wellness program (to include a free CALM app subscription)
Gym on site.
(Lucky Goat coffee and Nitro Cold Brew on tap, free to employees.)
Already State Certified? Get PAID for your experience!!
**NOT REMOTE EMPLOYMENT**
Automatic Disqualifiers:
- Non-U.S. Citizenship
- Lacks high school diploma or equivalent (GED)
- Felony Convictions/adjudication withheld.
- Violation of CDA Drug Policy:
- use, possession, distribution and or manufacturing of illegal drugs with the last 5 years
- use of marijuana within a year
- any use of legal or illegally obtainable prescription drugs not prescribed to the user.
CDA 9-1-1 dispatchers (aka Emergency Communications aka Public Safety Communications) are well trained professionals.
A newly hired dispatch recruit must complete a rigorous, challenging training program and score well on all exams to progress.
The initial classroom training includes the following:
IAED (International Academies of Emergency Dispatch)**
FEMA (Federal Emergency Management Agency)
CJIS (US Federal Bureau of Investigation Criminal Justice Information Services)**
FCIC (Florida Crime Information Center)**
NCIC (National Crime Information Center)**
DHS (US Department of Homeland Security)**
CPR (Cardiopulmonary resuscitation, American Heart Association)**
Amber Alerts (America's Missing: Broadcast Emergency Response)
NCMEC (National Center for Missing & Exploited Children)
Motorola CAD (Computer Aided Dispatch)
10 Codes and Radio communications
Agency Policies and Procedures
"232 Class" (232 hours: State of Florida Public Safety Telecommunicator course)
232 Final Exam for State Certification**
(**Certifications require recertification every two years. **)
Specialized training to include Special Victims, Bomb Squad Response, Mental Health Awareness, etc.
Once classroom and exams are successfully completed, the recruit is assigned to CTOs (Certified Training Officers) who will begin the "on the job" training, similar to an apprenticeship during which the new recruit must successfully accomplish each of the disciplines: phones (9-1-1 and Administrative), law radio/ dispatch, FCIC/ NCIC Teletype, and fire radio/ dispatch.
CDA dispatchers are required to complete continuing education and ongoing training yearly to include critical incident training. All training is provided.
The Consolidated Dispatch Agency is an equal opportunity employer.
A dispatcher is THE FIRST OF THE FIRST RESPONDERS and responsible for gathering “clues and cues” about an emergency. Dispatchers are trained to gather the crucial information needed by first responders to understand and prepare for arrival at the emergency scene.
Dispatchers are the lifelines for citizens and first responders and play an integral role in ensuring help is provided where help is required.
Dispatchers are trained to assist and emotionally regulate stressful situations.
Dispatchers are able to...
• Exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations and the ability to make split-second decisions
• Multi-task, gather and disseminate information clearly, accurately and rapidly in urgent situations
• Be the “calm in the storm”
We are looking for servant hearted, reliable, critical thinkers with technological expertise or inclination for technology to join our Team of First Responders.
