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Form of workAs the Agent Engagement Intern, you’ll be required to work in a highly collaborative environment to increase Agent Engagement and enhance agent experience. You’ll learn:
- Best practices for maintaining an online community
- How to work successfully in a highly collaborative environment
- Project management and time management skills
- Metrics and engagement reporting
- Virtual community site design/maintenance
Intern Responsibilities:
- Assist the Agent Experience team with short term projects such as:
- Monthly metrics reporting
- Brainstorming and implementing key engagement techniques within online community
- Manage community member permissions/roles
- Community moderation
- Work on long-term team projects
- Keeping policies and procedures up-to-date
- Implement and launch program-specific communities as needed
- Write copy for various communications (engagement initiatives, blogs, posts, etc.)
- Assist in communicating community best practices to internal teams and provide assistance with administrative tasks as requested
- Auditing and updating existing documentation and resources for program-specific communities
- Attend community management related webinars and trainings and present key findings to the team
- Assist in planning and documentation of virtual events
- Various other tasks depending on your skill sets/areas of interest
Intern Requirements:
- Proficiency in the Microsoft Office Suite
- Strong writing and communication skills
- Eagerness to learn
- Team player with a positive attitude
About Liveops
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.
Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.
Eligibility Requirements
Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.
Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.
Equal Opportunity Employer
